IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

Forrester's five key priorities ANZ CIOs must embrace in 2017

By Heather Wright
Wed 25 Jan 2017
FYI, this story is more than a year old

As the role of the CIO comes under threat with some organisations questioning its relevance in a digital era, Forrester offers up some tips on how CIOs can thrive.

Australian and New Zealand CIOs must step up to the plate and take an active leadership in their organisation’s digital business transformation in order for both the business – and the role of CIO – to thrive, according to Forrester.

A new report from the research company says the role of the CIO is under threat with some businesses across Australia and New Zealand starting to question whether the role has relevance in a digital era where technology drives the entire business.

Australia’s REA Group has eliminated the role, Forrester says, while other businesses are replacing traditional tech-focused CIOs with chief data officers or CTOs with digital business expertise or adding a customer experience flavour to ensure the CIO is customer-focused.

Despite this grim outlook, Forrester principal analyst Tim Sheedy says the role of the CIO is more important than ever, with CIOs crucial in providing the technology to enable digital transformation.

“Establishing a digital acceleration team helps drive digital business transformation, and Forrester believes that CIOs have a critical role to play in establishing such teams,” he says.

“CIOs need to empower their teams to help them and other business leaders set digital strategy, benchmark performance, set KPIs, provide common platforms and provide specialist resources that can help business units develop digital maturity by embracing a set of common standards while still tailoring their CX to specific market needs,” Sheedy says.

He says Australia and New Zealand are a little behind the curve on digital.

“There are still a lot of businesses that are yet to be convinced of making the leap to digital,” he says.

Sheedy says there are five key priorities local CIOs need to embrace in 2017.

Understand the current digital maturity to formulate a clear strategy

“If you haven’t jumped on the digital bandwagon yet, or even if you jumped on it recently, maybe it’s time to pause for a very short moment and understand your current maturity level.

“People are saying they need to do this, we need to do it better, but what is ‘this’? What is digital, what are the bits you need to do better, what are you doing well so far, where are challenges going to be – around culture, organisation, technology, metrics etc.

“You need to understand that as a starting point.”

Create or help drive the company’s digital business strategy

Sheedy says CIOs also need to be more actively involved in digital strategy, ideally as part of the business strategy.

“We always recommend you don’t create a digital strategy – create a business strategy that talks about your organisation as a digital organisation, because these are organisational wide changes you’re going to need to make.”

Sheedy says while the CIO may not lead the project, they need to be involved in driving the digital elements of the business strategy, advising on current challenges and technology.

“Where the CIO makes the biggest difference today in enabling a business to be digital, is to become fast.

“At the moment, technology typically doesn’t change that quickly,” he says, noting that drove the bimodal approach to technology with new business units or digital teams to ‘change quickly’ while the IT team continued plodding along.

“The reality is change and disruption can come from anywhere.

“Bimodal is a highly risky strategy. All change needs to be fast.”

Become the driving force behind digital operational excellence; and become actively involved with customer and employee journey mapping

Sheedy says the focus needs to be on ‘digital operational excellence’ – the idea of changing the operations of the IT department – and the wider business – to remove any operations that inhibit change happening at the rate the business and customer needs.

“Often that requires significant changes in the IT department. It’s reskilling, getting IT people to speak the language of the business and customer, it’s putting IT people in front of customers [to unnderstand the customer pain points]. They need to be much more externally focussed.”

He’s also advocating CIO’s become actively involved with customer and employee journey mapping.

“You may not be the person who does the whole customer journey map, but working with the other teams, understanding the employee journey to understand how technology can impact the productivity of the employee and the ability of the employee to meet the customer’s needs is important too.”

Change the tech team’s metrics to reflect the business you want to be

Sheedy says for many IT organisations, this is ‘a real and significant change’.

“They’re going to go from metrics like on budget, on time delivery to metrics like an increase in sales through the digital channel, happier customers using the mobile app, higher customer satisfaction through digital.

While traditionally most CIOs have said ‘don’t measure me on something I can’t control’, Sheedy says that’s no longer acceptable and CIOs can – and now must – control it.

“You go and sit down with the head of digital and the head of mobile and you work together to drive the right outcomes for the customer.

“If you’re building a mobile app to drive revenue then the CIO needs to be KPI’d on driving revenue for the mobile app, not just on delivery of the mobile app.”

Related stories
Top stories
Story image
Amazon Web Services / AWS
Zscaler, AWS accelerate onramp to the cloud with zero trust
Zscaler has announced an extension to its relationship with Amazon Web Services, as well as innovations built on Zscaler's Zero Trust architecture.
Story image
Aqua Security, CIS create software supply chain security guide
Aqua Securityand the Center for Internet Security have together released the industry’s first formal guidelines for software supply chain security.
Story image
Threat actors ramp up their social engineering attacks
As people get better at identifying potential threats in their inbox, threat actors must evolve their methods. Their new M.O? Social engineering.
Story image
Commerce Commission
ComCom puts electronics sector on notice over resale price maintenance
The Commerce Commission has concluded an investigation into allegations that television manufacturers were engaging in illegal resale price maintenance.
Story image
Significant security concerns resulting from open source software ubiquity
"The risk is real, and the industry must work closely together in order to move away from poor open source or software supply chain security practices."
Story image
Microsoft expands APAC Enabler Mentorship Program
"Mentors are the key to success for every professional. A good mentor is a coach, a guide, as well as a vocal advocate."
Story image
Network Security
Netskope announces zero trust network access updates
Customers can now apply zero trust principles across a range of hybrid work security needs, including SaaS, IaaS, private applications, and endpoint devices.
Story image
Artificial Intelligence
Salesforce harnesses automated solutions with new developments
Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.
Story image
Microsoft launches app for modern selling experience
The new release is designed to enhance CRM systems with customer engagement data from Microsoft 365 and Microsoft Teams.
Story image
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Airwallex, Xero extend partnership with easier invoice payments
Airwallex has extended its long-term partnership with Xero by releasing a new payment link integration for Xero invoices that will make receiving them easier and faster for Australian businesses.
Story image
The rise of digital gifting in the workplace
The name itself does most of the explaining; it’s a gift you receive virtually. But a misconception about digital gifts is that they need to be redeemed virtually as well. 
Story image
Secure access service edge / SASE
Cloudflare adds new capabilities to zero trust SASE platform
New features for Cloudflare One include email security protection, data loss prevention tools, cloud access security broker, and private network discovery.
Story image
How a single mandate changed software development forever
There’s conjecture about exactly when it was issued and by whom, but a mandate made twenty years ago is continuing to shape the software development process today.
Story image
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Story image
Corpay partners with supply chain platform PracBiz Exchange
Corpay's new partnership with PracBiz’s allows more than 4000 B2B suppliers on the latter's platform to use Corpay's global payments services.
Story image
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
Rapid7 report examines use of double extortion ransomware attacks
New insight into how attackers think when carrying out cyber attacks, along with further analysis of the disclosure layer of double extortion ransomware attacks, has come to light.
Story image
Digital Transformation
Apptio adds portfolio enhancements to promote digital strategy
"While digitalisation creates opportunities, it also makes budgeting far more complex, leading many companies to waste substantial funds."
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Robotic Process Automation / RPA
rapidMATION helps Coates achieve success with landmark RPA solution
A strong Robotic Process Automation solution (RPA) can help solve many complex issues that businesses face daily. 
Story image
Cyclone selected as NZ MOE software licensing partner
Following a recent Request for Proposal (RFP), Christchurch-based company Cyclone Computer Company Ltd (Cyclone) has been selected as The Ministry of Education’s software licensing partner.
Story image
Varonis strengthens security capabilities for AWS and S3
Varonis has strengthened and expanded its cloud and security capabilities, with a critical aim of improving safety and boosting data visibility in Amazon Simple Storage Service (S3).
Story image
Sealord partners with Infor to improve sustainability
Sealord has chosen Infor as a strategic partner to implement an operational cloud-based platform that provides day-one functionality and sustainability gains.
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Rimini Street
Today we welcome back Daniel Benad, who is the GVP & regional GM for Oceania at Rimini Street.
Story image
Greater API usage raises concerns for protection - report
Radware has released its 2022 State of API Security report, which shows a rise in APIs, with 92% of the organisations surveyed significantly or somewhat increasing their usage.
Story image
Orbital Insight
Orbital Insight solution set to drive better data-driven decisions
The company says the new Site Intelligence solution will provide granular visibility, behaviour analytics and deep insights about customers and competitors at any location. 
Story image
Hundreds arrested, millions seized in global INTERPOL investigation
A two-month-long investigation by INTERPOL this year involved 76 countries and clamped down on organised crime groups behind telecommunications and social engineering scams.
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
DigiCert acquires DNS Made Easy and affiliated brands
Greg Clark comments, says, "This combination enhances the security of certificate validation and enables the automation of future validations."
Story image
Cloudflare outage in 19 data centers worldwide due to own error
Cloudflare says its outage for 19 of its data centers yesterday was because of a change in a long-running project to increase resilience in its busiest locations.
Story image
F5 Networks
Telstra, F5 team up to bolster services and solutions
“This partnership demonstrates our ongoing investment into APAC as we continue delivering high value services and solutions to our partners and customers."
Story image
Digital Transformation
Cybersecurity priorities for digital leaders navigating digital transformation
In recent years, Asia-Pacific has especially been a hotspot for cyberattacks, and as we continue into 2022, it’s evident that the problem is becoming more significant.
Story image
Video: 10 Minute IT Jams - An update from Tricentis
Tricentis provides software testing automation, and software quality assurance products for enterprise software.
Story image
Employers look to hire inexperienced coders due to skills shortage
"Even inexperienced workers without prior qualifications or experience had managed to pivot to new roles in coding as long as they are willing to upskill."
Story image
Canstar finds Flick Electric NZ’s favourite provider
Canstar’s annual research to find New Zealand’s favourite electricity provider reveals Flick Electric has come out on top.
Story image
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
Story image
Disaster Recovery
Eaton provides business continuity with disaster avoidance application
Many SMBs often struggle with problems relating to UPS and IT assets due to the sheer amount of time and resources required to run effectively. 
Story image
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
Story image
Sternum joins NXP, collaborates on IoT security and observability
Sternum has announced it has joined the software partner community of NXP Semiconductors, a manufacturer of and large marketplace for embedded controllers.
Story image
Lenovo announces launch of Retail Solutions portfolio in A/NZ
Lenovo has announced the launch of its Lenovo Retail Solutions portfolio across the A/NZ region, which they say will help retailers transform their business and face future retail demands.