Frost - Sullivan has named Vonage, a global business cloud communications company, Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year for the third consecutive year.
The company was recognised for its API Platform, which allows for the integration of fully programmable communications application programming interfaces (APIs) into existing products, workflows and systems.
"Vonage provides businesses worldwide with the power and flexibility to integrate multiple communications channels − video, voice, chat, messaging, email and verification − into their applications, products, and workflows to create new paradigms in their industries," the company says.
According to Frost - Sullivan, Vonage was selected Company of the Year by following a rigorous analytical process, involving a detailed evaluation of best practices' criteria across two dimensions - visionary innovation and performance, and customer impact.
"The pressing need for organisations to deliver enhanced engagements to customers and partners and improve internal employee collaboration quickly makes CPaaS the central element in the business communications market," says Frost - Sullivan, industry principal, ICT Practice, Sherrel Roche.
"Vonage reinvigorated the market through its integrated communications APIs, unified communications, and contact centre solutions on a cloud platform. Its platform abstracts the complexities of the global communications networks and delivers voice, messaging, and authentication capabilities in the form of APIs that developers can easily embed into third-party applications," she says.
"Vonage's focus on developing innovative solutions, local market understanding, extensive industry-specific use cases, an extensive developer network, and a robust partner ecosystem are the cornerstone of the company's success in Asia-Pacific."
John Lee, Vonage vice president, APAC Sales, says it's an honour to be recognised by Frost - Sullivan for the third consecutive year. "This award is a testament to our continued leadership, innovation and growth within the industry and especially in the Asia-Pacific region," he says.
"In an age where customers expect ultra-fast, seamless and dynamic communications and engagement, Vonage is meeting new and existing customer needs now and is positioned to meet their evolving needs well into the future."
Vonage's platform is at the centre of many transformational projects in Asia-Pacific through its partners.
Singapore-based HeyHi is an interactive online educational platform powered by the Vonage Video API, aiming to provide outstanding online classroom learning experiences to schools, learning centres, tuition centres and private tutors worldwide.
"HeyHi and Vonage engineering teams work in close collaboration to solve problems, innovate our solution and not only meet but exceed our customers' expectations," says HeyHi founder and CEO, Yueh Mei.
As a small company, she says it's great to have a direct line of contact with the Vonage team of sales support and engineers and work directly with the source.