IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

The future of productivity for business systems

Tue 14 Jun 2016
FYI, this story is more than a year old

James Page, Intergen’s general manager, Dynamics Solutions, shares his thoughts on what he calls a “productivity paradigm shift” and his view on what productivity-enabling business systems will look like in the not-too-distant future.

How are we helping our clients achieve productivity gains with Microsoft Dynamics?

The productivity proposition and conversation has completely changed in recent years. To be honest, it’s hard to answer that question just from a pure Microsoft Dynamics perspective any more – to look at how Dynamics solutions on their own help organisations achieve greater productivity. As with all of Microsoft’s solutions, we need to look at how everything works together and then we can see how the sum (the overall solution) is much greater than the parts (the particular products or technology components employed, whether that’s Microsoft Dynamics AX, NAV, CRM, Office 365, Enterprise Mobility Suite, Azure or any other product).

When we used to talk about productivity in the context of the Microsoft Dynamics suite, it used to be in the realms of process improvement, where we shaved a couple of minutes off various business processes and looked at business reengineering initiatives. But, while these things still happen, they’re in no way the crux of the productivity story we’re seeing. When I look at where we’re going, and where our clients are going, there has been a step change in our thinking about productivity. I’d go as far as to say there’s been a total productivity paradigm shift.

Can you explain what you mean by a “total productivity paradigm shift”?

I talked about this a bit in last year’s Dynamics Day keynote (you can find the video and slides for this here). It all started to change back when we started to consider how millennials will (and now do) expect to work in our organisations. In the keynote I focused on a couple of things around the emerging workforce and consumer, how people entering the workforce have an entirely different view of what work looks like compared to the old-schoolers amongst us. They not only expect information retrieval at their fingertips, but for this information to be provided fully in the context of whatever situation they might be in.

So not only do they want to see information about an account, they want to have the ability to directly Skype contacts within the account, and do geolocation mapping of that account’s address, and get traffic information feeding through because they’re about to go and visit the account and don’t see any point in losing time unnecessarily in their day. And not only that, before they jump in their Uber to go and visit the account, they expect to get an up-to-the-minute snapshot of all interactions and relevant information about that account. So they don’t need to spend time jumping into various systems to flip back through file notes: they can apprise themselves of all the information they need in a matter of minutes.

Productivity in the context of business systems has moved from being about making a particular process a little bit more efficient to being about bringing an entire body of corporate knowledge together and making it available in a seamless and easily consumable way.

To give an example: You’re going into any system – whether as an employee or a consumer – and you get really annoyed because you can’t get to the next thing you’d expect. Maybe you’re shopping online and you’re in the shopping cart and want to know the cost of shipping. Why can’t it tell me that now? And why can’t I easily add something else to the cart? Or easily take something off my order? Or find out if I can bypass shipping costs altogether and pick it up from the store? Or is it in stock? And if it isn’t, can I get them to put one on order for me? The scenarios are endless…

It’s these sorts of things that drive productivity, where you need not just Dynamics singing and dancing and connecting with everything (which should be the norm); you also need business systems that provide contextual information that’s not only pertinent to your role but also your current focus at that point in time.

Once organisations have systems that bring together all this information contextually, what’s next? What does the future look like from there?

The next productivity leap from here is to learning systems: systems that recognise and anticipate the users’ next information need. Not only will the system alert you to information but it will actually tell you based on what I know you are about to do, or based on the fact that I know you are going to see your top account, or your highest performing account has dropped off significantly you need to know this, this and this.

That’s the paradigm shift in productivity I’m talking about. But there’s some groundwork that needs to be done if organisations want to achieve this level of productivity. It is only possible if organisations seriously look at bringing together the full extent of their corporate knowledge and leveraging a connected platform that has seamless integration at its core, bringing together the various components of the Microsoft stack.

Whilst you can see isolated learning systems in play today, in fact they are all around us, the Amazon shopping experience is a prime example, productive platforms to the extent described above are two to three years away. Organisations need to get their platforms in place now so they’re in a position to really make the most of the opportunities that are about to be put in front of them. It’s pretty exciting!

Would you like to know more? Click here to download your free digital transformation guide.

Article by James Page, Intergen’s general manager, Dynamics Solutions

Related stories
Top stories
Story image
Amazon Web Services / AWS
Zscaler, AWS accelerate onramp to the cloud with zero trust
Zscaler has announced an extension to its relationship with Amazon Web Services, as well as innovations built on Zscaler's Zero Trust architecture.
Story image
Aqua Security, CIS create software supply chain security guide
Aqua Securityand the Center for Internet Security have together released the industry’s first formal guidelines for software supply chain security.
Story image
Threat actors ramp up their social engineering attacks
As people get better at identifying potential threats in their inbox, threat actors must evolve their methods. Their new M.O? Social engineering.
Story image
Commerce Commission
ComCom puts electronics sector on notice over resale price maintenance
The Commerce Commission has concluded an investigation into allegations that television manufacturers were engaging in illegal resale price maintenance.
Story image
IT and security team collaboration crucial to data security
Many IT and security decision makers are not collaborating as effectively as possible to address growing cyber threats.
Story image
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
Story image
Jamf updates healthcare IT to protect data on Apple devices
Jamf has rolled out new functionality to help healthcare and IT teams protect patient data and streamline clinical access for their Apple fleet.
Story image
Open source
DataStax secures US$115 million to fund database expansion
DataStax has secured US$115 million in funding, which it will use to develop and expand its Astra DB multi-cloud database and Astra Streaming service globally.
Story image
How a single mandate changed software development forever
There’s conjecture about exactly when it was issued and by whom, but a mandate made twenty years ago is continuing to shape the software development process today.
Story image
Canstar finds Flick Electric NZ’s favourite provider
Canstar’s annual research to find New Zealand’s favourite electricity provider reveals Flick Electric has come out on top.
Story image
Hundreds arrested, millions seized in global INTERPOL investigation
A two-month-long investigation by INTERPOL this year involved 76 countries and clamped down on organised crime groups behind telecommunications and social engineering scams.
Story image
Sealord partners with Infor to improve sustainability
Sealord has chosen Infor as a strategic partner to implement an operational cloud-based platform that provides day-one functionality and sustainability gains.
Story image
Market growth
Salesforce unveils new offerings for consumer goods companies
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Story image
Orbital Insight
Orbital Insight solution set to drive better data-driven decisions
The company says the new Site Intelligence solution will provide granular visibility, behaviour analytics and deep insights about customers and competitors at any location. 
Story image
Digital Transformation
Cybersecurity priorities for digital leaders navigating digital transformation
In recent years, Asia-Pacific has especially been a hotspot for cyberattacks, and as we continue into 2022, it’s evident that the problem is becoming more significant.
Story image
Sternum joins NXP, collaborates on IoT security and observability
Sternum has announced it has joined the software partner community of NXP Semiconductors, a manufacturer of and large marketplace for embedded controllers.
Story image
F5 Networks
Telstra, F5 team up to bolster services and solutions
“This partnership demonstrates our ongoing investment into APAC as we continue delivering high value services and solutions to our partners and customers."
Story image
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Disaster Recovery
Eaton provides business continuity with disaster avoidance application
Many SMBs often struggle with problems relating to UPS and IT assets due to the sheer amount of time and resources required to run effectively. 
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Rimini Street
Today we welcome back Daniel Benad, who is the GVP & regional GM for Oceania at Rimini Street.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Robotic Process Automation / RPA
rapidMATION helps Coates achieve success with landmark RPA solution
A strong Robotic Process Automation solution (RPA) can help solve many complex issues that businesses face daily. 
Story image
VMware wins Google Cloud partner award for infrastructure modernisation
The cloud computing and virtualisation company was recognised for its achievements as part of the Google Cloud ecosystem.
Story image
Lenovo announces launch of Retail Solutions portfolio in A/NZ
Lenovo has announced the launch of its Lenovo Retail Solutions portfolio across the A/NZ region, which they say will help retailers transform their business and face future retail demands.
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
Airwallex, Xero extend partnership with easier invoice payments
Airwallex has extended its long-term partnership with Xero by releasing a new payment link integration for Xero invoices that will make receiving them easier and faster for Australian businesses.
Story image
Schneider Electric ups the ante on sustainability strategy
"We've made some progress but to avoid a major energy challenge, all data centres - including distributed edge data centres - must be more sustainable."
Story image
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
Volpara, Microsoft project to detect cardiovascular issues
Volpara Health Technologies is working with Microsoft on a research and development project to speed up creating a product that detects and quantifies breast arterial calcifications (BACs).
Story image
Network Security
Netskope announces zero trust network access updates
Customers can now apply zero trust principles across a range of hybrid work security needs, including SaaS, IaaS, private applications, and endpoint devices.
Story image
Artificial Intelligence
Salesforce harnesses automated solutions with new developments
Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.
Story image
Digital Transformation
Apptio adds portfolio enhancements to promote digital strategy
"While digitalisation creates opportunities, it also makes budgeting far more complex, leading many companies to waste substantial funds."
Story image
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
Story image
Cyclone selected as NZ MOE software licensing partner
Following a recent Request for Proposal (RFP), Christchurch-based company Cyclone Computer Company Ltd (Cyclone) has been selected as The Ministry of Education’s software licensing partner.
Story image
N4L, Spark, Chorus partner for Hyperfibre school upgrade
Networks for Learning (N4L) has partnered with Spark and Chorus to upgrade Wellington College to Hyperfibre, fostering stronger outcomes for students and teachers.
Story image
Greater API usage raises concerns for protection - report
Radware has released its 2022 State of API Security report, which shows a rise in APIs, with 92% of the organisations surveyed significantly or somewhat increasing their usage.
Story image
Ingram Micro launches vendor-backed security program
Ingram Micro has unveiled a new program intended to give resellers the effective offerings their customers need to stay safe in the evolving threat landscape.
Story image
Microsoft expands APAC Enabler Mentorship Program
"Mentors are the key to success for every professional. A good mentor is a coach, a guide, as well as a vocal advocate."
Story image
Video: 10 Minute IT Jams - An update from Tricentis
Tricentis provides software testing automation, and software quality assurance products for enterprise software.
Story image
Microsoft launches app for modern selling experience
The new release is designed to enhance CRM systems with customer engagement data from Microsoft 365 and Microsoft Teams.
Story image
DigiCert acquires DNS Made Easy and affiliated brands
Greg Clark comments, says, "This combination enhances the security of certificate validation and enables the automation of future validations."
Story image
Cloudflare outage in 19 data centers worldwide due to own error
Cloudflare says its outage for 19 of its data centers yesterday was because of a change in a long-running project to increase resilience in its busiest locations.