Story image

Gartner names Avaya as unified comms leader

24 Aug 15

Avaya has been positioned in the Leaders section of the Gartner Magic Quadrant for Unified Communications in 2015.

This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognised in the unified communications (UC) and collaboration market.

It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant.

According to the Gartner report, “UC offers the ability to significantly improve how individuals, groups and companies interact and perform.

"The primary goal of all UC solutions is to improve user productivity and to enhance business processes as related to communications and collaboration.

“UC products integrate communications channels (media), and networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.”

The report also cites six UC characteristics that will have an important effect on the success of a UC product and the satisfaction of users: User experience (UX); mobility; interoperability; cloud and hybrid, broad solution appeal and developer network.

Since Avaya’s positioning as a Leader in the 2014 Unified Communications Magic Quadrant, Avaya has released a number of unified communications and collaboration innovations as part of its Engagement Solutions portfolio.

Avaya Team Engagement Solutions focus on three specific business needs: optimising communications to evolve and modernise existing systems; worker and team productivity, and enabling growth through the ability to create and customise new applications for competitive differentiation.

All Avaya Engagement Solutions are based on the company’s open, mobile engagement platform that drives native mobile capabilities with simplicity in ease of use and management.

Avaya has also struck a number of ‘big friends’ agreements with companies including Google, HP, VMware, BT and others aimed at enabling customers to consume its unified communications and collaboration technologies in a private, hybrid or public cloud-based services model.

The recent acquisition of Esna further supports Avaya’s ability to communications-enable business applications, by allowing end users to access unified communications from within their cloud-based business applications, including Salesforce, Google for Business, Microsoft Office 365 and others.

For 2015, Avaya is also positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide.

Dimension Data nabs three Cisco partner awards
Cisco announced the awards, including APJ Partner of the Year, at a global awards reception during its annual partner conference.
WatchGuard’s eight (terrifying) 2019 security predictions
The next evolution of ransomware, escalating nation-state attacks, biometric hacking, Wi-Fi protocol security, and Die Hard fiction becomes reality.
Rimini Street hits NZ shores with new subsidiary
The third-party support provider for Oracle and SAP has opened a new Auckland-based office and appointed Sean Jones as NZ senior account executive.
Why the adoption of SAP is growing among SMEs
Small and medium scale enterprises are emerging as lucrative end users for SAP.
Exclusive: How the separation of Amazon and AWS could affect the cloud market
"Amazon Web Services is one of the rare companies that can be a market leader but remain ruthlessly innovative and agile."
HPE extends cloud-based AI tool InfoSight to servers
HPE asserts it is a big deal as the system can drive down operating costs, plug disruptive performance gaps, and free up time to allow IT staff to innovate.
Digital Realty opens new AU data centre – and announces another one
On the day that Digital Realty cut the ribbon for its new Sydney data centre, it revealed that it will soon begin developing another one.
A roadmap to AI project success
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.