HCLTech partners with Tasman District for digital upgrade

HCLTech has announced it will support the Tasman District Council in New Zealand with its Digital Innovation Programme aimed at enhancing digital interactions for residents and staff.

The move marks a significant shift from traditional paper-based processes to a modern, evergreen digital system. Residents will benefit from access to online portals, AI-powered chatbots, and multi-channel communication facilities. For the council staff, automation of time-consuming processes is expected to enhance efficiency and facilitate more meaningful interactions with residents.

HCLTech will employ Microsoft Dynamics 365 to transition the Tasman District Council into a state-of-the-art digital ecosystem. This transformation is designed to enable smoother and faster processes for customer service requests and application lodgments through the integration of GenAI and automation technologies.

"Our goal is simple: We need to change how we do things if we are to meet the demands of our growing community now and in the future. Moving to a modern digital platform will create efficiencies in how we work, which will support staff and improve service delivery and will facilitate greater engagement and collaboration opportunities with our community. We aspire to be a leader in digital transformation in local government in New Zealand and we are confident that HCLTech is the ideal partner to help us achieve that," said Leonie Rae, Chief Executive Officer of Tasman District Council.

Sonia Eland, Executive Vice President and Country Manager for Australia and New Zealand at HCLTech, commented on the partnership, "The Tasman District Council had a clear objective to develop a digital foundation that is flexible and scalable enough to meet their current and future needs. With our deep expertise in deploying transformative digital solutions, we are delighted to support the Council in realizing its ambitions. The partnership will enable residents to interact with the Council anytime, anywhere and in any way that suits them."

HCLTech has been operating in New Zealand since 1999 and has been delivering capabilities focused on digital, engineering, and cloud services across multiple industries.