Story image

How Kiwibank aims to enable greater digital inclusion

17 Apr 2019

Kiwibank is partnering with Digital Inclusion Alliance Aotearoa and supporting its Stepping UP initiative to empower more Kiwis to access cheaper, faster and safer financial products and services.

Stepping UP provides free, community-based training that works to build digital skills and knowledge in small, easy steps. Kiwibank has worked with Stepping UP to design and develop online banking training that will empower people, no matter who they bank with. 

“When Kiwibank was first created, we asked New Zealanders to ‘join the revolution’, and they did. Seventeen years later, we’re enabling those that haven’t already, to ‘join the digital revolution,” says Kiwibank CEO Steve Jurkovich. 

“Like most industries, banking is being disrupted by technology. Online tools can offer a more convenient and cheaper customer experience, but there can be barriers to usage. This new partnership is about making sure all Kiwis have the same opportunity to access these cheaper and faster financial products and be confident they are doing it securely.”

“We want to grow the confidence and competence of Kiwis to move online, as well as reducing those barriers that might prevent people from different age groups, geographic regions, income levels, disability status and ethnicity, from using digital technologies.”

“Making Kiwis better off is what Kiwibank has always been about. We partner with our customers, so they can make better long-term financial decisions and we encourage them to build their financial literacy. By partnering with Stepping UP, we’re ensuring Kiwis are equipped to make the most of what is available to them in a world that is rapidly changing.” Jurkovich says.

Digital Inclusion Alliance Aotearoa chair Laurence Zwimpfer welcomes the new relationship with Kiwibank.  

“We know that a lot of people, especially the elderly, have concerns about going online and this new digital banking module will help to give them the confidence to give it a go.  The online world opens up so many new possibilities and we don’t want to see anyone missing out,” he said. 

The new, free banking workshops will be piloted in several regions before going nationwide through Stepping UP’s 120 community partners. Training venues include public libraries, schools, and community centres around the country.

What the future of fibre looks like in NZ
The Commerce Commission has released its emerging views paper on the rules, requirements and processes which will underpin the new regulatory regime for New Zealand’s fibre networks.
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations.
Why NZ businesses have less than two years to adopt digital before disruption hits
Research found that digital disruption is already impacting two-thirds of New Zealand organisations.
Dell EMC launches interactive AI Experience Zones
The AI Experience Zones are designed to educate visitors about how to start, identify, and implement an AI project.
What NZ can learn from the Baltimore cyberattack
“Businesses must control physical access to their computers and secure their networks."
Infratil seeks clearance to acquire up to 50% stake in Vodafone NZ
The commission will give clearance to a proposed merger if they are satisfied that the merger is unlikely to have the effect of substantially lessening competition in a market.
Hands-on review: MiniTool Power Data Recovery Software
I came across a wee gem of advice when researching the world of data recovery. As soon as you get that sinking feeling and realise you’ve lost a file, stop using your computer.
Deepfakes the 'next wave of concern' - but can law really stomp it out?
Enforcing the existing law will be difficult enough, and it is not clear that any new law would be able to do better. Overseas attempts to draft law for deepfakes have been seriously criticised.