Story image

Infrazone claims NZ first in ManageEngine Service Desk certification

26 Sep 16

Infrazone claims it's the first company in New Zealand who has seen an employee through the ranks of ManageEngine's Service Desk Plus certification.

Shalyse Murphy received the certification after experience as a service desk team manager, exposure to service desk skills and plenty of study.

“Shalyse is the first person to attain this product certification from ManageEngine outside of the local distributor. Shalyse sat the certification after she had cut her teeth on configuring our Service Zone service desk platform for our clients and their customers," says Janine Doherty, Infrazone CEO and service strategist.

The company says that Service Zone is a client-branded desk and service management product suite that provides portal, phone, email and API request logging on behalf of consumer tech users.

“Infrazone’s investment in Service Desk plus reflects the growth in client demand for customer centric services. It also reflects growth in the popularity of Manage Engine products in New Zealand," Doherty says.

Murphy believes that ManageEngine offered a certification that validated her product knowledge, and now she is recommending the certification to others.

The Service Desk Plus certification covers a range of areas and aims to help employees understand what makes an effective IT help desk.

The certification's objectives include everything from setting up incident and problem management, enabling self-service and knowledge management portals, discovering and managing assets, managing software and hardware inventory and more.

Trade Me receives $2.54 billion takeover bid
“This indicative proposal is subject to a number of conditions, including the completion of due diligence.”
Red Hat names local APAC innovation award winners
ANZ Bank and NZ Customs Service were honoured as Red Hat Innovation Awards APAC 2018 Winners in A/NZ.
IP theft: A global issue catching NZ businesses off guard
“We have this incredible record of innovation in New Zealand. But our innovative businesses haven’t always been meticulous in shoring up their IP."
Why A/NZ organisations need to improve compliance protocols
Only a mere 4% of IT decision makers and data managers surveyed said their organisation faced no data management challenges. 
AWS tops all four global markets, APAC a unique case
The order of proceedings remains relatively the same in three of the four major regions for public cloud services providers, but the APAC market is bolstered by the prominence of China.
How artificial intelligence is transforming finance teams
"Organisations using cognitive ergonomics and system design in new AI projects will achieve long-term success four times more often than others.” 
Pure Storage launches new cloud data services
“Customers should be able to make infrastructure choices based on what’s best for their environment, not constrained by what the technology can do."
Is self-service BI living up to the hype?
the explosion of data available to a business and self-service BI tools is transforming how everyone works - but is self-service living up to expectations?