Story image

Inland Revenue commencing digital makeover

06 Sep 2016

Inland Revenue is on the hunt for ‘digital change head’, as the organisation looks to meet its customers’ changing expectations and Government priorities on the road to becoming digital at its core.

As the company undergoes a ‘business transformation’, which involves a new tax system that the IRD says will ‘radically improve’ how business, customers and other parties interact and transact, it is looking for an ‘authority’ on digital innovation.

The newly-created role of Director Digital Change will be tasked with developing the right skills, capabilities and culture to deliver new, customer-focused digital services and products across Inland Revenue, and across other agencies and business partners.

“Our business transformation doesn’t only relate to the transformation and modernisation of our IT systems, it also includes all of our processes, platforms, policies and service delivery,” Inland Revenue says.

“Inland Revenue is transforming; we’re making it easier for customers to do business with us, we’re listening and working collaboratively with customers, agencies across government, and in the private sector as we design new processes and services,” the company explains.

“We have started digitising our current world, and now need to progress the journey to become digital at our core,” it says.

This is where the digital change director comes in.

Inland Revenue says the new director will be working in an environment of constant change and innovation, and the company will be looking into all potential candidates’ backgrounds in successfully delivering digital transformation within a large and complex organisation.

“Without question we need a visionary thinker and leader,” Inland Revenue says. “Someone who can confidently lead in developing digital strategy and embed the right organisational and cultural changes.”

Dell EMC launches interactive AI Experience Zones
The AI Experience Zones are designed to educate visitors about how to start, identify, and implement an AI project.
What NZ can learn from the Baltimore cyberattack
“Businesses must control physical access to their computers and secure their networks."
Infratil seeks clearance to acquire up to 50% stake in Vodafone NZ
The commission will give clearance to a proposed merger if they are satisfied that the merger is unlikely to have the effect of substantially lessening competition in a market.
Hands-on review: MiniTool Power Data Recovery Software
I came across a wee gem of advice when researching the world of data recovery. As soon as you get that sinking feeling and realise you’ve lost a file, stop using your computer.
Deepfakes the 'next wave of concern' - but can law really stomp it out?
Enforcing the existing law will be difficult enough, and it is not clear that any new law would be able to do better. Overseas attempts to draft law for deepfakes have been seriously criticised.
Acquia delivers open source framework for contextual commerce
The framework connects the Drupal open source web content management system with e-commerce platforms from Acquia partners.
Are you all set to ride the new wave of technology disruption?
Why IT professionals are not immune to digital disruption.
Salesforce continues to stumble after critical outage
“To all of our Salesforce customers, please be aware that we are experiencing a major issue with our service and apologise for the impact it is having on you."