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Ivanti launches integrated solutions to enhance EX and secure workplaces

By Catherine Knowles
Fri 28 Jan 2022

Ivanti has announced new integrated solutions: Ivanti Neurons for Patch Management, Ivanti Neurons Digital Assistant and enhancements to Ivanti Neurons for Healing with automatic ticket classification.

With these releases, Ivanti is delivering on its mission of enabling and securing the Everywhere Workplace.

Ivanti Neurons is a hyperautomation platform that leverages artificial intelligence and machine learning to address the growing demands placed on IT and security teams amid the global shift to remote and hybrid work.

It autonomously self-heals and self-secures devices and provides personalised self-service experiences to end users. Ivanti Neurons uses automation bots to provide real-time intelligence across all assets in the Everywhere Workplace, including every endpoint and the IoT edge, while delivering a consumer-grade employee experience.

Ivanti plans updates to Ivanti Neurons on a quarterly basis, in addition to continually enhancing solutions across the entire platform, to further help customers quickly and securely embrace the future of work.

Ivanti Neurons for Patch Management is a cloud-native solution that enables IT teams to prioritise and remediate the vulnerabilities that pose the most danger to their organisations.

This is critical as a recent study by Ivanti revealed that 71% of IT and security professionals found patching to be overly complex and time-consuming.

By delivering real-time intelligence on known exploits and threat-context for vulnerabilities, Ivanti Neurons for Patch Management is designed to help businesses evolve their vulnerability remediation strategy to better protect themselves from data breaches and attacks by allowing for remediation to be prioritised based on adversarial risk.

Through its single pane of glass experience, the solution provides visibility into devices managed in the cloud alongside those managed via on-premises Ivanti patch management solutions, enabling businesses to transition from on-premises to cloud patch management at their own pace.

Ivanti Neurons Digital Assistant and new functionalities in Ivanti Neurons for Healing enable organisations to improve the Digital Employee Experience.

Through these AI powered enhancements, Ivanti customers can achieve outcomes such as resolving the majority of issues before they are reported, decreasing phone calls to the help desk and deflecting overall ticket volume.

Ivanti Neurons Digital Assistant is an AI-powered Virtual Support Agent (VSA) that automates the resolution of employee questions, issues and help desk requests and brings the kind of self-service experience employees have come to expect from their consumer lives.

This new scalable solution comes with billions of understood phrases out-of-the-box, while also continually learning and improving with every employee interaction, the company states.

Ivanti Neurons for Healing is enhanced with ticket classification functionality, which improves the accuracy of initial incident classification and associated follow up activities and workflows.

Through these new solutions, Ivanti aims to help IT teams to automate employee workflows, such as resetting passwords and ordering approved equipment, while delivering 24x7 coverage for the Everywhere Workplace.

Departments beyond IT, such as HR and Facilities, can also benefit from the self-service automation combined with ready-made extensions so it can be leveraged as part of an Enterprise Service Management strategy.

Ivanti president and chief product officer Nayaki Nayyar says, “These solutions were purpose-built to help our customers address the ever changing business and threat landscape.

"Ivanti Neurons for Patch Management helps our customers identify and patch their most critical vulnerabilities proactively a business imperative as ransomware attacks increase in frequency and sophistication.

"With Ivanti Neurons Digital Assistant, employees receive the same self-service experience they have come to expect in their consumer lives, resolving most questions and issues instantly and freeing up the IT service desk to focus on more strategic initiatives.

"These new releases automate and simplify complicated workflows, resulting in a better employee experience and helping organisations achieve a strong security profile.”

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