LumApps launches AI Employee Hub for everyday work

LumApps has launched LumApps AI, an AI Employee Hub designed to help companies make AI tools part of employees' routine work.

The launch targets a gap between corporate spending on AI and actual staff use. Many organisations have expanded access to AI tools without embedding them in day-to-day work, particularly for frontline employees.

Industry figures cited by LumApps illustrate the scale of that gap. Global AI spending is projected to reach USD $2.52 trillion in 2026, yet only 18% of companies have integrated AI into workflows, while 32% of employees regularly work with AI agents. Another 72% say fragmented tools and complex user experiences are the main barriers to using AI in daily work.

LumApps AI is designed to bring employees and AI agents together in one place. Workers can discover, create and orchestrate AI agents across business systems for tasks spanning communications, human resources, IT and operations.

The product is aimed at desk-based, frontline and distributed teams. Employees will be able to work with AI agents across systems without specialist IT knowledge, using permission-aware information from across the organisation.

Adoption problem

The announcement highlights a broader challenge for software suppliers and their customers as businesses seek returns on large AI budgets. Many companies have introduced chatbots, assistants and agents into separate applications, but integrating those tools into routine work across an entire workforce has proved more difficult.

The issue has been especially acute for frontline and operational staff, who often have less access to digital systems than office workers. In many organisations, AI initiatives have started with knowledge workers and small pilot groups rather than the wider employee base.

LumApps built its business around employee communications and intranet software and is now extending that position into AI-led workflow support. The new offering marks its shift from a social intranet to a broader workplace platform connecting data, applications and workflow journeys.

Most agents on the platform, including generalist, business and industry-focused tools, will be available in self-service mode. Businesses will also be able to create bespoke agents for their own needs, supported by a forward-deployment engineering team set up to identify workflow friction and deliver customer-specific agents.

Management view

The launch was accompanied by comments from the company's Chief Executive Officer on the role of broad user adoption in AI spending.

"AI is only as powerful as the number of people who actually use it," said Sébastien Ricard, Chief Executive Officer of LumApps. "We are entering an era where humans and AI agents will jointly reinvent how work gets done. With the launch of our AI Employee Hub, we are democratizing this technology - ensuring every single employee, from the frontline to the corporate desk, has the services and agents to drive meaningful business outcomes daily."

LumApps is positioning the platform as a central point for employee access to workplace tools, information and communications, with AI agents layered into that experience. The aim is to reduce the fragmentation that often forces workers to move between multiple systems to complete tasks or find answers.

The market for workplace AI software has become increasingly crowded as established collaboration, productivity and intranet providers add assistants and agent-based features to their products. Suppliers are under pressure not only to offer new AI functions but also to show that employees will use them consistently enough to justify investment.

For customers, that means the next phase of AI adoption is likely to focus less on experimentation and more on practical deployment within existing processes. In that context, vendors that can link AI features to common employee tasks, and make them accessible to frontline as well as office-based workers, may have a clearer route to wider adoption.

LumApps said the platform is currently available. The company has more than 10 million users and counts firms including Zapier and Genuine Parts Company among its customers.