IT Brief New Zealand - Technology news for CIOs & IT decision-makers
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ManageEngine slashes IT Help desk expenses for 60,000+ companies
Fri, 28th Mar 2014
FYI, this story is more than a year old

ManageEngine, the real-time IT management company, has announced that the standard edition of its flagship IT help desk software, ServiceDesk Plus, is now available for free - with no restrictions, regardless of whether software runs in the cloud or on premise.

Previously, ServiceDesk Plus Standard Edition was free for up to five technicians/agents.

The move slashes IT help desk expenses for the 60,000+ companies that have already implemented ServiceDesk Plus Standard Edition and invites other companies to do the same by adopting the ManageEngine solution.

"ManageEngine has always believed in changing the game in IT management software," says Raj Sabhlok, president, ManageEngine.

"Last year, we made ITIL affordable for all businesses at just $995. This year, we've made the standard edition of ServiceDesk Plus free so that all enterprises, big and small, can start following an organized process of ITSM in their organisations.

"This is not just 'another help desk software.' It is one of the best in the market with loads of thoughtfully built features."

Sabhlok says that with more than 750 help desk solutions available in the market, organisations find it difficult to choose help desk software that meets both their feature and financial needs.

If they do find a solution that meets their feature and budget requirements, it often comes with restrictions or limitations based on the number of supported technicians, agents, tickets or users.

In response, ManageEngine becomes the first vendor to offer a fully-functional, IT help desk free of charge, with no restrictions on the number of agents, tickets or end users or on the amount of cloud storage supported.

ServiceDesk Plus Standard Edition comes with full-fledged ITIL incident and knowledge management functionalities, including extensive reporting and dashboard capabilities that cover the full life cycle of IT help desk tickets.

According to Sabhlok, the announcement is particularly beneficial to IT managers who find themselves bound by help desk restrictions and want to break free from those shackles and take IT service management to the next level.

Similarly, offering ServiceDesk Plus Standard Edition for free opens doors for organizations that have not yet adopted standardized ITSM processes.

With the help desk sitting at the core of ITSM, ManageEngine makes it possible for every organisation, big or small, to have a world-class help desk and to take the first step towards organized IT.

In fact, this is a giant leap for IT as more than 60,000 organisations that have already adopted the standard edition of ServiceDesk Plus get to slash their IT budgets this year.

Pricing and Availability

ServiceDesk Plus Standard Edition is available immediately and free forever. Annual maintenance/support contracts (AMCs) may be purchased separately by clicking here to see what's available in the free edition.

An online demo of ServiceDesk Plus is also available at