New Relic AI wins Breakthrough Award for innovative solution

New Relic, the observability platform for engineers, has announced that its New Relic AI has won the AI Breakthrough Award for "Best Code Generative AI Solution".

The award highlights the company's role in AI and its efforts to make observability accessible across industries worldwide, regardless of users' prior experience.

New Relic AI offers features such as answering natural language questions about system performance, analysing recent changes, summarising dashboards, and aiding platform navigation and onboarding. These capabilities aim to provide actionable insights that help businesses make informed decisions by eliminating data silos and standardising on a unified system of intelligence.

The platform aims to revolutionise DevSecOps and ITOps workstreams through proactive, context-rich insights and customisable automation throughout the software and IT service management lifecycle.

Steve Johansson, Managing Editor of AI Breakthrough, stated, "New Relic AI addresses the challenges posed by the increasing complexity of IT stacks.

As Gen AI transforms the software development process, the demand for trusted observability increases. Despite this, engineering teams still struggle to grasp the full potential of a trusted observability platform due to overwhelming amounts of data. New Relic AI revolutionises observability adoption and practices. It encourages engineers of all backgrounds to unlock observability’s benefits, making it our choice for 'Best Code Generative AI Solution!'"

Manav Khurana, Chief Product Officer at New Relic, commented on the award, "We’re pleased to be recognised in this way by AI Breakthrough. We designed New Relic AI to democratise access to observability."

"Observability is a powerful practice that can help companies scale and drive innovation, and New Relic AI is critical in helping to make observability ubiquitous by removing the technical barriers to entry. We will continue to assist organisations by helping them to deliver better products and customer experiences."

The platform is designed to simplify debugging and resolving code-level issues, automating error troubleshooting, isolating root causes, generating system health reports, summarising and analysing dashboards, and identifying alerting blindspots.

These tasks can be performed in virtually any commonly spoken language, further broadening its accessibility.