Story image

NZ-based MyWave recognised as global market leader in AI tech

27 Jul 16

New Zealand-based MyWave has been named the 'technology market leader in the global intelligent assistant market' by Frost & Sullivan.

MyWave partnered with Saveawatt to develop an intelligent assistant that uses AI to the electricity retail market. Although it's in early release, it is being used as case development for brands in Australia and the UK.

“We’re absolutely delighted with Frost & Sullivan’s recognition. Particularly interesting is the importance that Frost & Sullivan’s director of consulting, Alexander Michael, places on artificial intelligence in his evaluation of MyWave," says MyWave’s CEO and co-founder, Geraldine McBride.

McBride explains how Michael's views about artificial intelligence and how intelligent assistants are 'the best' example of practical AI.

"In this context – and unlike its peers that have simply offered incremental upgrades of their legacy technologies – MyWave’s Frank is a wholly innovative solution," says Michael in his report.

McBride says that MyWave's application scope spans a range of vertical markets and applications, which is its differentiating advantage against competitors.

“MyWave is making particular inroads into the UK market and is currently in advanced negotiations with eight of the country’s most well-known brands spanning retail, finance, travel, and telecommunications,” Michael continues.

"When considering the use of intelligent assistant technologies, major brands are often concerned that they may become disenfranchised and lose control over the customer experience. Frank has emerged as the ideal solution to this challenge because it protects the brand equity of businesses and maintains end-customer mindshare," Michaels concludes.

Survey reveals CX disconnect is risky business
Too much conversation and too little action could lead companies to neglect, lose, and repel their very lifeblood, according to Dimension Data.
Should AI technology determine the necessity for cyber attack responses?
Fujitsu has developed an AI that supposedly automatically determines whether action needs to be taken in response to a cyber attack.
Police making progress into Cryptopia breach
New Zealand Police say they are making ‘good progress’ into the investigation of an alleged cryptocurrency theft from Christchurch-based crypto exchange Cryptopia.
NEC concludes wireless transport SDN proof of concept
"Operation and management of 5G networks are very complicated and require automation and closed-loop control with timely data refinement and quick action."
Trend Micro’s telecom security solution certified as VMware-ready
Certification by VMware allows communications service providers who prefer or have already adopted VMware vCloud NFV to add network security services from Trend Micro.
Top cybersecurity threats of 2019 – Carbon Black
Carbon Black chief cybersecurity officer Tom Kellermann combines his thoughts with those of Carbon Black's threat analysts and security strategists.
Avaya introduces private cloud delivery of its UCaaS solution
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.
Data growth the growing case for managed colocation
The relentless growth of data could see colocation take on a new importance, says Jon Lucas.