IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

People, processes become focus for data centres.

By Heather Wright
Mon 16 Jun 2014
FYI, this story is more than a year old

As data centers rapidly evolve, the people, processes and management involved is coming under scrutiny, Gartner tells Heather Wright.

Ask Gartner's Michele Caminos what the key issues data center customers face are and, in something of a surprise move, her answer isn't related to to any of the technology trends currently impacting data centers.

“The technology is there, but people, processes and management haven't kept up.”

Gartner's managing vice president for technology and service provider research, Caminos says the increasingly fabric-based infrastructure means management, processes and skills need to change to stay in line with where the technology is at.

“The trend in ANZ is to hybrid IT and data centers, using traditional IT infrastructure as well as cloud,” she says. “That's gaining a hold in the market place as a result of Amazon Web Services in Australia, which has increased visibility and interest in some very core IaaS.

“But a number of challenges come into it. It's not so much what to outsource, but how to manage it all.

She says using cloud for some services, and having priority services operations in the data center changes the skills companies need in house, along with the organisational structure needed.

“The skills are fundamentally different and the people, processes and management have not progressed in keeping with the technologies.

“New Zealand businesses were very quick to move to a virtualised environment. The next stage is to take that virtual environment and overlay it with services.  We're at a pivotal point now, where we need to ask, 'how do we manage this?'. Infrastructure is maturing, but we can't leverage it to the degree we would like.”

Caminos says the siloed approach – of having staff who have deep knowledge of, say, storage, or networking or applications – changes under the new model.

“In a virtualised environment, if a system goes down, a business process or service is gone.”

Instead of having 'super deep, concentrated skills in a particular area, IT professionals now need to be more general in their skills, capable of working across network, storage, apps and so on. “They have to understand the flow of information and how everything changes in a virtual environment.”

And it's not just the IT professionals who need to change. “There's a different organisational structure required that enables you to have an overarching team, and you're not just supporting devices, you're managing an end to end service, which often leverages cloud in some capacity.”

The tools needed to manage infrastructure also change, requiring better visibility into the system.

“Things are more interconnected. Things aren't so siloed, they're across all, so you have to change your thinking.”

Virtualisation, power drives continueArron Patterson, EMC New Zealand chief technology officer, says data centers in New Zealand continue to become more heavily virtualised, driving higher levels of utilisation and efficiency.

“We're also leading the way with deployment of advanced management, abstraction and policy-based automation although the number of true private clouds is still quite small.”

Patterson says Kiwi businesses, having already embraced VMware compute virtualisation, are now embracing network and storage virtualisation and accelerating towards 'the truly software defined data center'.

“This is being driven by increased reliance on IT to provide not only a reliable, dependable infrastructure to support business, but also to enable competitive differentiation and to unlock new business potential.”

The result of the changes and the higher levels of efficiencies and utilisation, is a freeing up of resources to invest in innovation. “New Zealand businesess are leading the way with adoption of cloud technology driving data center change.”

Power too, continues to be an area of concern – and possible cost savings – for data centers.

Les Day, Aline Technologies managing director, says he's seeing a increasing demand for hot/cold aisle containment for more efficient and cost effective air conditioning, and power monitoring solutions.

“Environmental efficiencies are becoming a major focus for many,” Day notes.

“A lot of the data centers we work with are also looking for transparency for PUE through DCIM systems. Monitoring is really in demand at the moment.”

He says in the early days, many data centers sold a footprint, but found customer's upgrading their own equipment could quickly blow out the kilowatts consumed per rack, resulting in data center revenue going backwards.

“The power monitoring solutions we implement provide full transparency of usage for each individual rack.”

On the cabling side, Day says he's seen a big increase in 'the type of high speed infrastructure required'. “One data center we've been involved with has got some pretty coal face equipment for SAN and high speed requirements.”

Going hosted?If you are planning to move to a hosted environment, here’s a list of questions Vocus' Steven Stanford suggests asking a data center provider:

• How stable is your business? Find out how long the company has been operating – is it stable, profitable and viable?

• Do you own your own facilities? Do they own their own hosting environment and do they have direct control over the facility?

• What’s your business focus? What size clients do they serve? Is their focus on the business or consumer markets?

• How redundant is your network and systems? What level of redundancy do they guarantee? Ask if their mains power system is scalable and able to grow. Do they have centralised UPS and backup generator systems in place?

• Connectivity to the outside world? Find out how many upstream international bandwidth providers they use and how they are load-balanced across upstream providers. How many fibre optic circuits do they have into the data center? Do they have primary and secondary circuits for redundancy?

• How secure is the facility? How do they control access to their environment? Do they have monitoring and alarms on keypads, and CCTV monitoring entranceways and colocation rooms?

• What is your disaster recovery plan? Find out if they have insurance to cover a major catastrophe and whether they can provide multi-site hosting for redundancy purposes.

Related stories
Top stories
Story image
Data analytics
Data analytics a struggle for A/NZ healthcare organisations
A study by InterSystems has found that most Australian and New Zealand healthcare organisations struggle to use data analytics to support their business objectives.
Story image
APAC
Automation to take over 63 million jobs in APAC by 2040 - report
Forrester forecasts that working populations in the five largest economies in APAC are more at risk of physical robot automation than in Europe and North America.
Story image
Digital Transformation
Adobe and FC Bayern collaborate on a multi-year partnership
Adobe is embarking on a multi-year partnership with FC Bayern, using its enterprise solutions to carry out the club’s digital transformation.
Story image
Gigabit
Keysight Technologies and Nokia’s public test of 800GE success
Keysight and Nokia have successfully demonstrated the first public 800GE test, validating the readiness of next-generation optics for service providers and network operators.
Story image
SaaS
AvePoint rebrands SaaS learning product to MaivenPoint
"Our mission with MaivenPoint is to make your learning experience limitless and inspire everyone to achieve their aspirations."
Story image
Storage
DCI Data Centers breaks ground on AKL02 center
DCI Data Centers has commenced construction on Auckland's largest data center.
Story image
Inde
Exclusive: Inde provides innovative solutions across the tech sector
Inde likes to call its approach the 'power of the collective', which essentially means that if a client approaches the company with a problem, they'll get the team's collective insight to help drive the best outcome.
Story image
Enterprise
Fortinet reports second quarter 2022 financial results
“We delivered strong revenue and billings growth in the second quarter driven by an increase in the number of transactions larger than one million dollars."
Story image
Data Protection
CyberRes partners with Google Cloud in lead up to BigQuery release
CyberRes, a Micro Focus line of business, has announced a partnership with Google Cloud to support the upcoming release of BigQuery remote functions.
Story image
Financials
Google NZ numbers show strong comprehensive profit increase
The latest financial report from Google New Zealand Limited has revealed an increase in total comprehensive profit of over $NZD 7 million.
W.Media
Register now for the Sydney Cloud & Datacenter Convention 2022 and learn about topics ranging from digital transformation to data center sustainability.
Link image
Story image
SaaS
Claroty launches new cloud-based industrial cybersecurity platform
The company says Claroty xDome is the industry's first solution to deliver the ease and scalability of SaaS without compromising on visibility, protection, and monitoring controls.
Story image
Firewall
Fortinet unveils compact firewall for hyperscale data centres, 5G networks
"Fortinet’s dedication to pushing the boundaries of what is possible in security performance has yielded the most powerful compact firewall yet."
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Heidrick & Struggles
Graham Kittle joins us today to discuss how the company is helping organisations bring about change within their business.
Story image
Mergers and Acquisitions
Netskope acquires Infiot, delivers integrated SASE platform
Converged SASE platform provides AI-driven zero trust security and simplified, optimised connectivity to any network location or device, including IoT.
Story image
Rubrik
Gartner names Rubrik Leader in 2022 Magic Quadrant
Rubrik has been positioned by Gartner as a Leader in the 2022 Magic Quadrant for Enterprise Backup and Recovery Software Solutions.
Story image
Ransomware
Ivanti and SentinelOne partner on patch management solution
Ivanti and SentinelOne will integrate their technologies Ivanti Neurons for Patch Management and SentinelOne's Singularity XDR platform.
Story image
Document Management
TrustRadius gives M-Files two document management awards
TrustRadius has recognised M-Files with both a 2022 Best Feature Set and a 2022 Best Relationship award in document management.
Story image
Data
Talend announces support for Amazon Redshift Serverless
Talend has announced its support for Amazon Redshift Serverless, with the company saying the integration reinforces its commitment and leadership in supporting businesses.
Story image
Sustainability
Visa launches Eco Benefits solutions in Australia and NZ
Eco Benefits is a suite of sustainability-focused solutions that will help Visa cardholders better understand the environmental impact of their payments.
Story image
Open source
Flashpoint acquires Echosec Systems, elevates OSINT capabilities
Flashpoint has acquired Echosec Systems, a provider of open-source intelligence and publicly available information.
AWS Marketplace
See how managed security services (MSS) have evolved to Managed Detection and Response (MDR) and Extended Detection and Response (XDR). Learn how these new holistic solutions can simplify security management and improve your threat detection and response.
Link image
Story image
Neat
Workplace design a crucial factor for better employee experience - report
The key to a successful workplace could be its design, according to research from Ecosystm and Neat.
Story image
Data Protection
Video: 10 Minute IT Jams - An update from SearchInform
Alexey Pinchuk joins us today to discuss the role the company plays in helping organisations manage risk and provide better security outcomes.
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Talend
Stu Garrow joins us today to discuss the company’s key solutions, and how they can help organisations thrive in the data management space.
Story image
Tablets & laptops
Chromebook and tablet shipments see another rapid decline for the year
According to research from Canalys PC Analysis, Chromebook and tablet shipments have fallen for the fourth quarter in a row for Q2 of 2022.
Story image
Tech job moves
Tech job moves - Cohesity, Equinix, IDC, Proofpoint & Xero
We round up all job appointments from July 29 - August 5, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Healthcare
Why the Metaverse could be the key to enhancing the healthcare sector
The experts at Accenture understand that the programmable world is about building the next version of the physical world in healthcare, understanding complex layers in order to fully utilise technology to its maximum effect.
Story image
Indusface
Why enhancing bot protection for web and API endpoints matters
The trouble with bots is that they aren’t all bad. Unfortunately, this can make it challenging to detect malicious bots that find their way into your system and threaten your business.
Story image
Phishing
Norton research finds NZ threat landscape diversifying on social media
Norton's quarterly report has highlighted the seriousness of the threat landscape in New Zealand.
Story image
Financial results
Facebook NZ financial report reveals notable revenue increase
Revenue from contracts with customers increased by $NZD 1,089,292 compared to 2020's figures.
Story image
Enterprise Resource Planning / ERP
Why the right ERP (and partner) is crucial to an innovative and successful business
Enterprise Resource Planning (ERP) is a foundational step to ensuring a robust business model; here's why choosing the right one could be vital to ensuring long-term success and innovative results.
Story image
LG Electronics
LG Electronics’ revenue in NZ grows by 57% in FY 2021
The New Zealand branch of LG Electronics Australia's total revenue shot up by nearly NZD $45 million reaching a total of $123.7 million for FY 2021.
Story image
Payroll
Exclusive: UKG brings a people focused approach to workforce management
Managing an effective and efficient workforce is the crux of any business operation, and in today's climate, it's more than just work employers need to be aware of.
Story image
Customer
OfficeMax NZ sees significant growth through Seismic partnership
OfficeMax New Zealand has announced it has seen a significant increase in customer and sales confidence as a result of Seismic’s digital enablement software.
Story image
Compliance
Why security needs to shape your journey to the cloud
It's estimated that 80% of workloads could be in the cloud in the next few years. How can you make all that data secure?
Story image
Pure Storage
Pure Storage named leader in GigaOm report for Kubernetes storage
Pure Storage named the leader for the third consecutive year by GigaOm Radar Report for enterprise Kubernetes storage.
Story image
Hybrid Cloud
The essential guide to digital transformation by SolarWinds
Digital transformation is a buzzword thrown around all the time by companies, but what does it actually mean and why is it important? SolarWinds breaks it down.
Story image
Apple
2degrees unveils eSIM functionality for selected devices
2degrees has enabled eSIM functionality to work with a variety of Apple, Samsung and Oppo devices, including a range of iPads.
Story image
Gartner
Veeam named Leader in enterprise backup and recovery
"We believe our innovation and ability to execute validates our solid standing as the #1 trusted provider of modern data protection."
Story image
Gaming
Chorus announces Hyperfibre sponsorship deal with NZ Esports
Chorus has put its support behind New Zealand's Esports community with a newly announced three-year Hyperfibre sponsorship deal with NZ Esports.
AWS Marketplace
Learn how security orchestration, automation, and response (SOAR) enhances your security strategy.
Link image