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Puneet Arora takes the helm as's Global President
Thu, 14th Mar 2024, a leading name in the realm of omnichannel AI-powered customer experience, has announced the appointment of Puneet Arora as its new Global President. As part of a strategic move designed to drive the firm's hypergrowth and cement its position on the global stage, Arora's role will see him steering the Go-to-Market teams across an extensive network of markets.

Arora will oversee teams in Asia-Pacific, North America, India, Europe, the Middle East, Latin America, and Africa. With this comprehensive scope, his position will play a pivotal role in the multifaceted operations of As the Global President, he will be responsible for ensuring the company maintains its growth trajectory and continues to deliver unparalleled customer experiences powered by its innovative AI technology.

The appointment comes as part of’s aggressive yet calculated expansion strategy aimed at not just maintaining, but bolstering its global leadership status. As the business environment becomes ever more digitally driven, companies like are increasingly important in bridging the gap between consumers and businesses through automation and artificial intelligence. In this context, the role of the Global President will be more complex and nuanced, necessitating a leader with a strong vision, depth of experience, and a deep understanding of global markets.

Arora’s impressive background makes him a fitting candidate for such a role. His vast professional experience spans across multiple markets and sectors, and this, coupled with his vision, influences his leadership methodology and his approach towards the technologically-driven marketplace. His appointment is both a testament to his capabilities and a signal that is committed to fostering a highly skilled and experienced leadership team capable of propelling the company towards its ambitious goals.

Puneet Arora’s appointment as the Global President of is a significant milestone in the company’s journey. It marks yet another step in their quest to enhance their global standing, drive growth, and deliver unparalleled AI-enhanced customer experiences worldwide. The impact of his leadership will undoubtedly be watched closely by the global customer experience industry and beyond.

With its commitment to innovation, customer need fulfilment, and smart automated solutions, has been, and continues to be, a pioneering force in the AI customer experience domain. The invaluable addition of Puneet Arora to its leadership team further underscores its continuous stride towards becoming an undisputed leader in this evolving market landscape.