Secretlab partners with Fluent Commerce for OMS upgrade

Secretlab, a Singapore-based ergonomic furniture brand, has announced a partnership with Fluent Commerce to enhance its global digital operations through an upgraded Order Management System.

Secretlab, founded in 2014, is renowned for its ergonomic chairs which have gained significant popularity among gamers and professionals worldwide. The company serves over 3 million users with an emphasis on quality and ergonomic design.

In a move to support its growth and improve customer experience, Secretlab is scaling its Order Management System (OMS) by adopting Fluent Order Management. The system processes inventory data to provide comprehensive visibility and accuracy in stock management.

Graham Jackson, Chief Executive Officer of Fluent Commerce, expressed his enthusiasm for the collaboration, stating, "It's great to see an innovative company like Secretlab choose Fluent Order Management. Fluent Commerce has a track record for delivering enduring value to global retailers, and our modern and scalable technology will set Secretlab up for long-term success."

Fluent Order Management is employed by several well-known international retailers, such as JD Sports, L'Oréal, Prada Group, and others. The system is designed to address challenges related to real-time inventory visibility across various channels and locations by optimising large sets of inventory data. This helps in reducing issues such as overselling, cancelled orders, and online out-of-stock situations.

Fluent Commerce is a global software provider specialising in large-scale inventory data management and distributed order management (DOM) for commerce. Their solutions are widely used by both B2C and B2B organisations, aiming to turn fulfilment complexities into competitive advantages. The system allows accurate, real-time inventory tracking and enhances overall order orchestration and fulfilment processes, ensuring profitability across transactions.

This partnership with Secretlab is part of Fluent Commerce's ongoing mission to provide scalable and flexible solutions to businesses worldwide, with its client list including high-profile names in various retail sectors.