Story image

ServiceNow and automation: Changing the way businesses run

22 Jul 2015

KPMG, the professional services company, is bringing a US expert on enterprise cloud services to New Zealand this month.

Rick Wright, who is KPMG’s global technology enablement lead, will share his knowledge with local businesses, and will focus mostly ServiceNow.

ServiceNow is a platform-as-a-service (PaaS) provider that helps businesses automate and manage processes.

Chandan Ohri, KPMG New Zealand chief technology officer, says the cloud-based platform is 'revolutionising workplaces worldwide'.

“It is changing the way people work throughout a company - by removing paper, streamlining workflows, and allowing businesses to operate everything as a service.

“By automating the ‘who’ and ‘what’ of what needs to be done, it’s designed to achieve more in less time,” Ohri says.

Workflow processes used within the business, including HR, IT, sales, legal, marketing, operations or facilities maintenance, can be automated and managed with ServiceNow, says Ohri.

It can also streamline key tasks such as employee or customer on-boarding, case management, or the pursuit of new business.

“Automation not only makes processes faster and more efficient, it also reduces human error; and standardises processes so companies are not reliant on key personnel holding that information,” he says.

User companies can also create applications on the ServiceNow platform for specific or new services, and companies can create self-service portals to enable employees to find important information.

Ohri says ServiceNow has already been adopted by thousands of organisations worldwide - particularly those with complex or heavy workflow demands.

He says it’s popular in sectors such as financial services, healthcare, higher education, the public sector, and other managed service providers.

KPMG has a global alliance with ServiceNow. The firm uses ServiceNow throughout its offices worldwide, including New Zealand, as well as providing expert support to clients.

Why Aussie companies are struggling with data
The top culprits in poor data quality in Oz are human error, different data sources, lack of comms, inadequate strategy, and too much information.
Machine learning is a tool and the bad guys are using it
KPMG NZ’s CIO and ESET’s CTO spoke at a recent cybersecurity conference about how machine learning and data analytics are not to be feared, but used.
Pure Storage expands enterprise data management solutions
It has integrated StorReduce technologies for a cloud-native back up platform, and expanded its data fabric solution for cloud-based applications.
Seagate: Data trends, opportunities, and challenges at the edge
The development of edge technology and the rise of big data have brought many opportunities for data infrastructure companies to the fore.
TIBCO announces API management solution with cloud-native design
The platform aims to deliver key API management capabilities for enterprises adopting cloud-native development and deployment practices.
How blockchain could help stop video piracy in its tracks
An Australian video tech firm has successfully tested a blockchain trial that could end up being a welcome relief for video creators and the fight against video piracy.
How to gain an edge with data analytics in 2019
"With greater reliance on AI and machine learning comes human hesitation about the trustworthiness of model-driven recommendations."
Veeam achieves backup certification for SAP HANA
"SAP HANA enterprise customers can take advantage of Veeam’s backup solution for their performance-sensitive SAP environments."