SkyCity CCiNZ conference detailed

Tue, 14th Sep 2010

FYI, this story is more than a year old

SkyCity is the location for CCiNZ’s 2010 conference, which will focus on operating an effective contact centre.

The event will be held on Friday, September 24th from 8:30 am to 4:30 pm.

The day costs $395+GST for members and $595+GST for non-members. You can hit this link to find details on how to register.

Agenda7:30am Registration8:30am Welcome8:40am Zintel Cogent (case study)9:25am Is it cost or is it value and service – Shona Macdonald CourierPost

10:00am Morning Tea

10:30am Workshops:Workshop 1: 10:30 – 11:05 Contact Centre Metrics Kelly BrickleyWorkshop 2: 11:10 – 11:45 First Call Resolution iiNet Garry JonesWorkshop 3: 11:50 – 12:25 callcentres.net Australia & New Zealand Contact Centre Industry Benchmarking Reports 2010 - Dr Catriona Wallace Benchmarking Results

12:30pm Lunch

1:30pm Love Your Work – Clinton Jones 2:15pm Managing Through Disaster - Trish Keith, General Manager Customer Services, Telecom3:00pm Afternoon Tea3:30pm Creating Urgency & Passion in your Contact Centre4:15pm Wrap Up4:30pm Close and prepare for CRM Awards6:00pm CCiNZ Contact Centre & CRM Awards

PanellistsBarbara Horne, BNZAndrew Walmsley, Housing New Zealand CorporationNigel King, Auckland City CouncilDougal Swift, AA

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