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Snap: Support critical for reliable networks

28 Oct 2014

Westcon Imagine 2014 - Standing tall as one of New Zealand’s fastest-growing service providers, Snap’s recent crowning as Juniper Networks NZ Partner of the Year reflects the company’s significant investment within the enterprise support services space.

Recognised for achieving certification as a Juniper Support Service Specialist partner, the highest Juniper partner status attainable, Snap’s access to technical tools, high-level engineers and advanced training has propelled the company to the cutting-edge of the industry.

“We’ve worked hard to enhance our enterprise offering, ensuring all our services are supported and managed by highly skilled network specialists,” says Charlie Boyd, General Manager of Enterprise and Wholesale, Snap.

Christchurch District Health Board, tests the boundaries of Snap’s support team daily.

“Snap provides an end to end managed service across our WAN and assists us with our LAN monitoring,” says Chris Dever, CIO, CDHB.

“This teaming has Juniper and Cisco certified people on hand to support our network so I’m confident they have the technical capability - and agility - to resolve issues.”

Boyd insists that enterprise customers should expect this level of support whenever they’re signing up with a new service provider.

“It comes down to the people managing and supporting the service,” he says.

“If the support team doesn’t possess the technical know-how, then rest-assured you’ll pay the price to fix the problem.”

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