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SUSE launches services to facilitate IT transformation journey

29 Nov 2019

SUSE has introduced two new services offerings for its Global Services portfolio, giving customers access to packaged, flexible offerings that map to every phase of their IT transformation projects.

The new offerings, called SUSE Discovery Services and SUSE Assist: Design Services, complement existing SUSE services and help customers meet their business objectives quickly while seeing a return on their investment.

“Our subject matter experts work closely with our customers from discovery, design and through to deployment and optimisation of the SUSE solution,” says SUSE Global Services vice president Kenny Stewart.

“SUSE assists and sustains our customers over the entire length of the services engagement.”

Lack of in-house skills is one of the top barriers to IT transformation.

With this services portfolio, SUSE is providing services that give customers technical and product expertise that range from researching, discovering and choosing an open-source solution through optimising that solution and providing high quality IT services.

SUSE Discovery Services are onsite, one-day engagements to evaluate and understand the customer’s business needs and the open-source solutions necessary to meet those needs.

SUSE Assist: Design Services are focused, hands-on workshops where the customer and a SUSE solution expert create high-level design documents unique to the customer’s business.

These offerings mesh with existing SUSE services to round out the SUSE Global Services Customer Journey portfolio.

According to Gartner, “The reality is that digital business demands different skills, working practices, organisational models and even cultures... Making these changes requires resources and expertise in business transformation and change management.

“These are not skills many organisations have, and so they often reach out to the consultants and vendors to provide the skills needed.”

The SUSE Global Services Customer Journey entails the following phases:

  • Discover, including the exploration of open source solutions, the aligning of business and technical leadership, and the outlining of a proposed solution to get customers to where they want to be.
     
  • Design, which accelerates implementation by providing design details specific to each customer’s environment and use cases, saving time and effort.
     
  • Deployment, which helps ensure successful implementations and the rapid realization of investment return.
     
  • Optimise, including direct access to trusted SUSE technical and business professionals for proactive maintenance, support services and knowledge transfer.

The full set of SUSE service offerings are fixed-cost packaged offerings that provide defined, quantifiable results that map to business objectives.