TeamViewer & 1E join forces for enhanced IT operations

TeamViewer has announced its first integration with 1E, focusing on enhancing IT operations by embedding performance insights and remote support functionality.

The integration between TeamViewer and 1E aims to shift IT management from a reactive to a proactive stance. With the incorporation of 1E's real-time performance insights into TeamViewer's Device Monitoring, IT teams are empowered to monitor devices, analyse performance data, and automate troubleshooting. This is designed to reduce the need for manual interventions, enhance operational efficiency, and minimise disruptions.

This step is seen by TeamViewer as a significant advancement in shaping the digital workplace and enhancing employee experiences globally.

By integrating 1E's Digital Employee Experience (DEX) capabilities into TeamViewer Device Monitoring, small and medium-sized businesses are set to benefit from a more proactive and intelligent IT operations approach.

The integration enables IT teams to proactively monitor devices and automate troubleshooting through both real-time and historical performance analysis. This capability is expected to improve operational efficiency, reduce costs, and ensure a smoother user experience by allowing IT teams to anticipate and resolve issues before they escalate and disrupt workflows.

Additionally, TeamViewer has embedded remote connectivity functionality directly within the 1E DEX platform and its ServiceNow integration. This offers IT teams an end-to-end support experience by enabling real-time access to endpoint data and initiation of secure remote support sessions without the need to switch between platforms.

Enterprise customers using TeamViewer Tensor in conjunction with 1E DEX benefit from enhanced security features that include conditional access, policy-based controls, and managed device support. These features aim to enhance IT management while maintaining workforce productivity by reducing support ticket backlogs and improving operational efficiency.

Mei Dent, Chief Product and Technology Officer at TeamViewer, stated: "We are proud to deliver these powerful integrations just weeks after closing the acquisition, showcasing our ability to create immediate value for our customers."

"This milestone reflects our commitment to innovation and agility, combining TeamViewer's best-in-class remote connectivity with 1E's real-time monitoring and automated remediation. With these capabilities, IT teams can resolve issues faster and take a more proactive approach to maintaining seamless operations. This is a significant step forward in shaping the Digital Workplace and enhancing employee experiences across enterprises worldwide, and we look forward to delivering even more integrated solutions that drive productivity and efficiency."

As TeamViewer continues to expand its capabilities, the company envisages future developments centred on AI-driven automation, deeper insights, and expanded connectivity. These developments are aimed at enabling businesses to achieve better outcomes with fewer disruptions, by augmenting processes, removing workplace friction, and increasing overall organisational productivity.