Tollring launches Record AI, a game-changer in cloud call recording

Tollring, the Uxbridge-based software developer, has launched its new AI-driven cloud call recording solution, Record AI. The features of this innovative solution include a high level of automation, which is capable of analysing the sentiment and topics of conversations at scale, as well as the positives of being platform-agnostic and compliant.

The intelligence and automation features of Record AI enable it to review all calls rather than a selection, allowing businesses to observe interactions accurately. It identifies optimal interaction behaviours for the best possible customer experiences, catering to mid to larger-sized enterprises seeking greater automation around sentiment analysis and evaluation.

Record AI uses its algorithms to identify specific keywords and topics without the need to monitor every call. Simultaneously, it ensures ease of access, allowing specific clips from recordings to be highlighted and instantly shared for reviews, completing this task safely and securely. As per the brief, this cutting-edge technology also eliminates the human interaction traditionally necessary in data analysis, swiftly providing insights into customer sentiment and behavioural patterns. These insights grant businesses the ability to identify and rectify underperforming areas, thereby improving business performance and customer service.

By integrating with Tollring's call and collaboration analytics, Record AI allows channel partners to distinguish their services, delivering impactful workforce productivity services that encompass an entire business.

Tony Martino, CEO of Tollring, conveyed enthusiasm about the new addition to their portfolio, stating, "AI-powered call recording is going to be a major game-changer in the market. We are making compliant AI-driven recording and analysis accessible to all businesses, across every team within an organisation, not just those in a formal contact centre."

New clients stand to gain from this advanced, future-proof solution since it requires minimal investment and offers quick deployment and user-friendly interaction. According to Martino, "The AI element enables a business to be more effective at seeing clearly what their customer service looks like and where to make improvements, using automation and analysis at scale."

Record AI is compatible with various platforms, including Cisco BroadWorks, Microsoft Teams, and SBCs for IP networks. It works seamlessly alongside Tollring's full portfolio of call analytics and workplace tools. This function provides partners with an opportunity to effortlessly cross-sell their services.

Tollring's launch of Record AI represents a significant advancement in cloud call recording solutions, offering businesses access to sophisticated automation and analysis features. With its platform-agnostic nature and compliance capabilities, Record AI stands out as a valuable tool for enhancing customer interactions and improving overall business performance.