Story image

Top 10 PC complaints in 2013...

29 Nov 2013
Twitter
Facebook

PC slowdowns, lengthy startups and sluggish browsers are just some of the most common technical peeves reported by computer users this year.

That's according to the TechAssist team of antivirus software provider, Bitdefender, which reports that often the cause of the complaints can be easily fixed.

The team also claims it’s important to remember that like humans, PCs suffer congestion, slowdowns and even viruses if not properly taken care of.

“An overload of applications that open at startup, improperly uninstalled software and an avalanche of temporary files are the computer equivalent of sleepless nights and unhealthy addictions," says Florin Andrei, Tech Assist Architect, Bitdefender.

"A common phenomenon that slows computers down is bloatware; crowded toolbars, software preinstalled by the manufacturer and programs that users don’t really need but are installed with free tools or accidentally downloaded."

Of the complaints reported, most users cited ageing PCs that could no longer cope with newly-installed software due to poor processors and RAM memory.

But Andrei says general slowdown is also caused by excessive fragmentation (a fragmentation rate of more than 20 per cent on HDD) and hard disks with low health rates or bad sectors.

“Many users install several security suites on their computers believing they can better fight malware in this way," Andrei adds.

"Unfortunately, antivirus programs have similar features that interfere with each other and consume the same resources, causing even more problems on the computer.”

The top 10 technical complaints reported by PC users in 2013 are listed below coupled with the likely source of the issue as identified by the Tech Assist team:

1. “My PC is very slow”

Cause: Multiple apps running in the background, too many programs loading at startup.

2. “My PC is slow to startup/reboot”

Cause: Too many programs running at startup, hardware malfunctions.

3. “My browser is sluggish”

Cause: Multiple toolbars, different add-ons and plug-ins, adware and spyware, multiple security solutions.

4. High CPU usage

Cause: Several applications running at the same time, hardware issues.

5. “My browser has been hijacked”

Cause: “Free tools may install dubious software that adds toolbars and browser extensions to your computer changing the homepage, search engine etc," Andrei says.

6. Windows update errors

Cause: Inappropriately installed updates; update errors on .Net Framework and Service Packs. “Windows Update and Windows Installer are most targeted by malware that can easily be infected in an attack,” Andrei says.

7. “I have issue with my system/software after upgrading my Operating System”

Cause: Crashes, ‘Blue Screen of Death’, start-up errors and non-functional Windows services.

8. General browser issues

Cause: Computer freeze, crashes, ads, pop-ups, multiple redirects.

9. Rogue software

Cause: Accidentally downloaded. “Fake Antivirus and Fake Tune-up software are the most popular which purport to scan the computer and find hundreds of infections and system errors; convincing users to pay for a license to fix the problems," Andrei says.

"Many rogue software programs infect computers with nasty rootkits, Trojans and backdoors."

10. Ransomware

Cause: malicious downloads. “Ransomware cuts access to the systems and forces users to pay hundreds of dollars to the authorities," Andrei claims.

Story image
22 Oct
Microsoft & SAP to accelerate SAP S/4HANA adoption on Azure
The two companies will work alongside each other and a global network of system integrators to offer bundles that provide unified reference architectures, road maps and market-approved journeys so that customers have a clearer path to cloud.More
Story image
24 Sep
You're invited to QNAP 2020 TechDay: Leveraging digital technologies to transform your business
QNAP 2020 TechDay will demonstrate its latest technologies to help businesses succeed in digital transformation, and to help them realise the near-limitless potential of future IT trends.More
Link image
Kubernetes Explained! New Video - how it works and business benefits
With the rapid growth in multi-cloud use internationally, watch this video to find out why Kubernetes is becoming vital to New Zealand businesses, brought to Aotearoa by home-grown Catalyst CloudMore
Story image
27 Sep
The key performance metrics to monitor for perfect server visibility
Organisations need to have server monitoring tools that cover the right performance indicators that fit the applications they have running on their servers. More
Story image
18 Oct
Rubicon invests in inventory management software Cin7
The funding will be used to accelerate Cin7’s global growth strategy through product innovation, sales expansion and continued investment in customer success.More
Story image
15 Oct
Frost & Sullivan, DMG recognise Verint for APAC market share
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.More