IT Brief New Zealand - Technology news for CIOs & IT decision-makers
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
FYI, this story is more than a year old

TechDay's 10 Minute IT Jams provide sharp, to-the-point insights into emerging and established technology companies that operate in the Asia-Pacific region.

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies. Enghouse Interactive's integrated suite of solutions includes omni-channel contact centre, self-service, attendant operator consoles and workforce optimisation, which are all cloud-based and highly scalable.

It works with many partners - among these are Cogent, Lexel, Spark, Telesmart, Computer Systems Australia, IComm, Logicalis, and Telstra - to migrate customers' contact centres to Microsoft Teams. Enghouse is also a Microsoft Gold Certified Partner.

We spoke to Enghouse Interactive director - global product management, Anna Stokes, to find out:

  • The latest contact centre trends globally and in Asia Pacific
  • What's ahead for the industry
  • How video is going to play a major role in the contact centre
  • What role AI will play in the future of the contact centre