16 Feb 2015
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Vodafone fibre cut, call centres down around the country

By Catherine Knowles

Vodafone is experiencing an unexpected fibre cut in Auckland, Penrose, and says this is impacting Vodafone call centres nationwide.

In a statement, Vodafone said its mobile, broadband and business customers are currently unable to get through to call centres via the 0800 and 0508 numbers or by calling 777 and 888.

In a community post on its website Vodafone said, '"Our contact centre people are unable to service customers."

Furthermore, the fibre cut is also impacting customer self-service tools such as MyVodafone.

However, Vodafone’s network remains unaffected. Customers are using mobile, fixed and business services as normal, the company says.

“Teams are working on a solution at the highest priority and Vodafone sincerely apologises for the inconvenience,” a statement reads.

Vector will complete the fibre repair work, the company says.

The Vodafone team says updates will be provided hourly.

Update: As at 6:40pm 16th Feb, Vodafone call centres were back taking customer calls, and self-service tools such as MyVodafone was also back up and running.

Vodafone says wait times will be lengthy due to the cut.

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