Voyager begins countrywide 100 gigabit network upgrade

Voyager Internet is upgrading its network to 100 gigabit across the country as the company sees higher demand than ever before.

Voyager founder and managing director Seeby Woodhouse says with recent fibre speed upgrades and ever-increasing data usage, the upgrade is needed to provide fast, reliable broadband.

"As a premium broadband provider, Voyager is dedicated to providing the best possible customer experience, from excellent support through to a fast, reliable connection," he says.

"This network upgrade will ensure we continue providing our customers with seamless connectivity that meets their needs and expectations, both at home and at work."

In 2019, Voyager upgraded its Auckland core network from 10G to 100G. That upgrade was the result of investment in design and planning and extensive hardware procurement and testing. Voyager installed equipment in three sites across Auckland and one in Sydney.

The completion of the 2019 upgrade coincided with the streaming of the Rugby World Cup.

However, in the time since, demand nationwide has increased drastically, resulting in the decision to now upgrade the entire network to 100G.

"It's amazing to see the huge growth in New Zealand's data usage in just a few short years," says Woodhouse.

"This investment in strengthening our network will ensure Voyager customers continue to have the best connectivity available, whether at home or work."

The upgrade will also enable Voyager to offer 10G services, including L2 Ethernet and national backhaul.

"The ability to offer these services will help our enterprise customers and our wholesale partners better serve their own requirements and customers by shifting traffic where it needs to go," says Woodhouse.

"Our 100G upgrade will position Voyager as a premium New Zealand backhaul services provider."

Voyager's network has local points of presence (POPs) in Auckland, Hamilton, Tauranga, Wellington, Christchurch, Dunedin, and Sydney. These direct connections provide high capacity and redundancy within New Zealand, as well as higher speeds and stability for services not yet homed within New Zealand via the Sydney POP.

The internet provider says the upgrade will be complete by November 1, 2022.

This follows its newly announced initiative to create significant improvements in the customer experience of its flagship business voice over internet protocol (VoIP) solution, Voyager Voice.

In reflection of the company's Agile structure and practices, Voyager has established a Customer Experience Squad for Voyager Voice. Specialist, hand-picked staff across all departments will be tasked with creating and maintaining a smooth, seamless, pleasant experience for Voyager Voice customers.

Voyager is a broadband and communication specialist company focused on catering to small businesses. The company's ultra-fast broadband, voice, domain name, and hosting services are offered alongside technology expertise.