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YOU'RE INVITED: Fresh way to master IT service management

By Julia Gabel
Mon 8 May 2017
FYI, this story is more than a year old

Event: The No-nonsense Guide to ITSM webinar Date: Thursday 18 May at 11am AEST / 1pm NZST

You can sign up for this Freshservice IT service management webinar today - just fill in your details at the end of this article to register. 

Freshdesk is a cloud-based customer support platform with a mission to equip companies of all sizes with the tools to provide excellent customer service.

They know what bad customer experience feels like, and that’s exactly what motivated the idea for their flagship product.

Freshdesk has a simple goal – make it easy for brands to talk to customers, and easy for users to get in touch with businesses.

Within just six months into their venture, Freshdesk’s quality of products and services was recognised early on – with Freshdesk having won the BizSpark Startup Challenge.

If that’s just in six months, you can imagine how after six years, Freshdesk has grown profoundly to help over 100,000 businesses around the world.

And now – Freshservice, an ITSM offering from Freshdesk, is holding a webinar – giving you the chance to learn essential skills in IT operations and management from an experienced presenter.

The webinar is exactly that – a no-nonsense guide to IT service management (ITSM). A valuable source of tips to enhance your organisation’s service management, the session will equip you with what it takes to address the most inane service desk issues that an IT manager or lead faces.

Following completion of the session, you’ll know how to prevent and cut down calls for redundant issues, resolve issues within SLA, break information silos inside teams, and reduce stress from heavy workloads in IT operations.

And it’s all delivered to you by an IT operations management consultant with over 20 years of experience in IT and over 15 years of experience in leading IT teams.

James has mentored and managed teams in the UK, India and New Zealand across a range of environments, including outsource, utilities and tertiary education.

Do join the session if you’d like to learn from an experienced industry leader and break down complexities in your IT operations.

The webinar streams Thursday 18 May at 11am AEST / 1pm NZST

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