Zoho marks 30 years as paying customer base tops 1m

Zoho has passed one million paying customers worldwide and now counts more than 150 million users across its software portfolio, as the privately held company marked its 30th anniversary.

The group, which operates the Zoho, ManageEngine, Qntrl and TrainerCentral brands, reported year-on-year growth in 2025 of 32% in customers and 20% in revenue.

Zoho has built its business around a broad set of business applications and IT management tools. It sells to organisations ranging from small firms to large enterprises, positioning itself as a long-term supplier for companies that want a wide choice of apps under one umbrella.

Customer references in the anniversary update highlight the range of sectors and geographies using its software. They also show how firms are thinking about vendor relationships and product roadmaps as many providers raise prices, tighten packaging and expand artificial intelligence features.

Canadian references

Several customer comments from Canada focused on pricing, integration and deployments that have expanded beyond an initial use case. Arctic Spas, a Canadian hot tub manufacturer with more than 200 dealers across North America and Europe, described using Zoho for customer relationship management, analytics and operational tools.

"We've been with Zoho since 2014, and what keeps us here is the breadth of the platform. As a Canadian hot tub manufacturer with over 200 dealers across North American and Europe, we need our CRM, analytics, and operations tools to work together seamlessly. Zoho gives us that integrated ecosystem without forcing us into enterprise-level pricing. As our business has grown and our needs have become more sophisticated-from dealer management to API integrations and workflow automation-Zoho has scaled with us. Thank you to everyone at Zoho for building a platform that allows mid-market companies like ours punch well above their weight - you've given us an essential tool in the growth of Arctic Spas," said Phil Edey, General Manager, Arctic Spas.

CIMCO, which provides software used in manufacturing, also framed the supplier relationship as central to its experience.

"'Partnership' is a word that gets frequently used in business, but it rarely matches its definition," said David Fauser, VP of Sales, Marketing and Strategy, CIMCO. "With Zoho, I can say they have always genuinely felt like a true partner. Rather than simply delivering software, Zoho engages with us in a collaborative way-helping us think through challenges, adapt to change and improve how we operate. That level of customer focus and long-term perspective is what has made our relationship endure over eight years."

Garda World Security Systems and Technology said product breadth and configuration options have mattered as its business has changed.

"As our business has evolved over the past 10 years through further acquisitions, organizational restructures and new operating models, Zoho has continued to scale with us rather than forcing us into rigid frameworks," said Brandon Lennix, Director of Commercial Operations, Garda World Security Systems and Technology. "The broad range of apps available and the extreme flexibility they offer have repeatedly helped us quickly pivot our business needs, make informed decisions and maintain momentum during times of significant challenge."

Product portfolio

Zoho sells a large suite of business applications under the Zoho brand, including CRM and other operational software. Through ManageEngine, it sells IT operations and security management tools. Qntrl focuses on workflow management, while TrainerCentral covers online training and course delivery.

In recent years, enterprise software companies have faced pressure to show clear returns on spend, especially among mid-market buyers that want broad functionality without committing to complex, multi-vendor stacks. Zoho's milestone comes in that context, alongside what it described as steady expansion across multiple regions.

The company listed recent customers across a range of markets. In the US, it cited Rapid Response Monitoring and Synergy Home Care. In India, it named Mercedes-Benz India, Force Motors, Joyalukkas and Union Bank of India. In the UK and European Union, it referenced Flora Food Group, Handl Tyrol and Atout France. In the Middle East and Africa, it cited Al-Ahli Saudi FC and Al Qadsiah FC. In Latin America, it listed Gonher Batteries, and in Brazil it named Creditas and Editora Globo.

Bootstrapped approach

Zoho remains bootstrapped, private and built in-house, positioning this as a differentiator in a market where many software vendors rely on external funding and acquisitions.

"Being bootstrapped, private, and built entirely in-house makes Zoho an outlier among competitors," said Sridhar Vembu, Co-founder and Chief Scientist, Zoho Corporation. "But vendors don't need our help, businesses do, which is why delivering customer value has, for 30 years, been Zoho Corporation's North Star. Before any innovation, strategy, or guiding principle becomes a product, pivot, or policy, it must first affirm the question, 'Will this help businesses?' We are incredibly grateful that companies around the world have responded so positively to our customer-first approach over the past three decades, and will continue to meet the evolving needs of businesses with powerful, scalable, and affordable solutions."

Zoho also highlighted other long-term deployments, including firms that said adoption has expanded from an initial CRM project into broader operational use. One customer, Island Psychiatry & Island Practise Management, pointed to the balance between AI and "a human touch" as the technology sector shifts quickly.

Zoho employs 19,000 people worldwide, operates more than 90 offices across 28 countries and is headquartered in Chennai, India. It signalled continued product development and customer expansion across its four brands in the years ahead.