Automation stories
Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.
AI is helping hospitals cut scan times, clear backlogs and spot disease earlier, while doctors still keep final say over treatment.
AI use helped the Australian car subscription provider more than double its fleet while lifting vehicle utilisation to 91%.
Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.
The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
The new software is aimed at cutting manual follow-up in order, warehouse and transport operations as supply chain teams seek faster decisions.
CRISP is set to handle a projected fourfold rise in transaction volumes after upgrading to Broadridge's BRx Match platform across 14 markets.
Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.
Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.
Insurers risk costly errors if AI outputs are not checked for accuracy before they reach claims, pricing and underwriting decisions.
Uncertainty over AI and changing job design is leaving most UK staff unconvinced their roles are protected, a survey suggests.
While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.
Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.
Interstate freight bills are squeezing supply chains, with TMX Transform data showing some routes now cost up to 14 times local delivery rates.
A lack of national coordination risks leaving Australia behind as other countries pour funds into chips vital to defence, AI and industry.
Australian users can now automate office tasks across apps and files as OpenAI rolls out ChatGPT Work and GPT-5.6 nationwide.
IT teams can now manage Windows and Mac devices from one platform, with new tools aimed at closing patch gaps and speeding enrolment.
Trust remains the main hurdle as nearly two-thirds of UK adults say they are uneasy about AI making purchases for them.
Funding will help the Cambridge company expand commercial deployment of robots that pick delicate fruit as labour shortages persist.
