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The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • This month
IBM New Zealand profit rises despite revenue decline
Enterprise Resource Planning

IBM New Zealand profit rises despite revenue decline

Higher margins and lower costs lifted IBM New Zealand's profit even as annual revenue dropped 13.4% to NZD $111.9 million.

By Karen Joy Bacudo • 3 min read • This month

Global Stories

Business strategy stories

SailPoint launches AI tool to speed identity cloud migration
Software-as-a-Service

SailPoint launches AI tool to speed identity cloud migration

Customers moving ageing identity systems to the cloud could cut migration time and engineering effort, SailPoint says, with no extra fee.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Gartner says more than 10% of firms will be AI-first
Digital Transformation

Gartner says more than 10% of firms will be AI-first

Control over data, governance and AI accuracy is becoming a boardroom priority as Gartner says the shift could reshape enterprise strategy by 2030.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
AI traffic on Fastly network grows 30% in five months
DevOps

AI traffic on Fastly network grows 30% in five months

Origin systems are facing heavier strain as Fastly says AI requests rose 30% between January and May 2026, outpacing human traffic.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Hype growing - but SMEs still face barriers to AI adoption
Customer Relationship Management

Hype growing - but SMEs still face barriers to AI adoption

Small firms risk falling behind unless they adopt AI for practical gains, as SMEC AI says many are still confused by the technology.

By David Shilovsky • 5 min read • Last week
Study finds technology investment gap across businesses
Data Protection

Study finds technology investment gap across businesses

Most firms still judge tech buys on upfront price, even as security, efficiency and long-term value increasingly drive business risk.

By Karen Joy Bacudo • 4 min read • Last week
AI traffic on Fastly network jumps 30% in five months
Digital Transformation

AI traffic on Fastly network jumps 30% in five months

Website operators face rising infrastructure and commercial pressure as AI-generated requests on Fastly's network climbed 30% in five months.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK tech bosses warn AI growth may hurt green goals
Digital Transformation

UK tech bosses warn AI growth may hurt green goals

Rising demand for AI could strain power grids and leave sustainability targets slipping down boardroom agendas, UK tech leaders warn.

By Sofiah Nichole Salivio • 5 min read • This month
Exclusive: Celonis says AI fails without context in operations
Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • This month

Stories from Other Regions

Business strategy stories

Most executives say AI has moved beyond pilot phase
Digital Transformation

Most executives say AI has moved beyond pilot phase

Most large companies have shifted AI into live use, but senior leaders remain split on whether it will drive hiring or cuts.

By Sofiah Nichole Salivio • 5 min read • 4 days ago
B2Bpay adds Velocity & Qatar Avios for business users
Fintech

B2Bpay adds Velocity & Qatar Avios for business users

Australian SMEs can now earn Velocity and Qatar Avios on routine bills, as B2Bpay broadens its rewards platform beyond Qantas Frequent Flyer.

By Mark Tarre • 3 min read • 4 days ago
UK businesses face £83,000 risk from AI search shift
Generative AI

UK businesses face £83,000 risk from AI search shift

More than 80% of Google searches now end without a click, putting firms that depend on organic traffic at risk of losing revenue.

By Mark Tarre • 4 min read • Last week
CFOs urged to use finance AI roadmaps, Gartner says
Digital Transformation

CFOs urged to use finance AI roadmaps, Gartner says

Only 7% of finance teams report high AI impact, even as most have already deployed or plan to deploy the technology, Gartner says.

By Karen Joy Bacudo • 3 min read • Last week
Digital Realty expands Malaysia footprint with Cyberjaya hub
Digital Transformation

Digital Realty expands Malaysia footprint with Cyberjaya hub

Malaysia gains a new global operator as Digital Realty begins building capacity for cloud and AI demand in Cyberjaya.

By Mark Tarre • 4 min read • Last week
Zeller launches grants as hospitality operators face strain
Data Analytics

Zeller launches grants as hospitality operators face strain

Only 12% of Australian operators say now is a good time to open a venue, as rising costs and weaker spend squeeze margins.

By Mark Tarre • 4 min read • This month
UK leaders expect quantum computing disruption by 2030
Manufacturing

UK leaders expect quantum computing disruption by 2030

A majority of large UK firms fear quantum computing could erode competitiveness, but most are delaying hiring and planning until 2030 or later.

By Mark Tarre • 4 min read • This month