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Business strategy Stories - Page 11

Kiwi Stories

Business strategy stories

No AI without HI: Why human intelligence is the real competitive edge in the age of AI
Digital Transformation

No AI without HI: Why human intelligence is the real competitive edge in the age of AI

In 2026, the true AI edge lies not in tools or data but in Human Intelligence, guiding ethical, innovative, and resilient use of technology.

By Yaela Raber • 6 min read • Fri, 5th Dec 2025
NZD $12 billion at risk for retailers as shoppers shun bad service
Customer Experience

NZD $12 billion at risk for retailers as shoppers shun bad service

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

By Melania Watson • 3 min read • Thu, 27th Nov 2025

Global Stories

Business strategy stories

Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Experts weigh in on marketing's redundancy crisis in Age of AI
Digital Transformation

Experts weigh in on marketing's redundancy crisis in Age of AI

As AI reshapes marketing teams, experts warn of a global redundancy wave-and argue human experience is now the industry's rarest asset.

By Sean Mitchell • 8 min read • Tue, 16th Dec 2025
AI leaders surge ahead in growth & profitability
Data Protection

AI leaders surge ahead in growth & profitability

A global NTT DATA study finds AI leaders are 2.5 times likelier to see double-digit revenue growth and triple the profit margins of peers.

By Sean Mitchell • 4 min read • Tue, 9th Dec 2025
Why every business needs an AI strategy (even if AI isn't the strategy)
Digital Transformation

Why every business needs an AI strategy (even if AI isn't the strategy)

Businesses that treat AI as a shiny toy, not a planned tool, risk waste, security gaps and stagnation as competitors move ahead.

By Talent International • 4 min read • Mon, 8th Dec 2025
Explainer: How will AI Agents pay each other using the x402 payments protocol
Crypto

Explainer: How will AI Agents pay each other using the x402 payments protocol

The x402 protocol revives HTTP 402, enabling AI agents to make instant micropayments autonomously using crypto, transforming digital commerce in 2025.

By Melvin Hipolito • 6 min read • Fri, 5th Dec 2025
Datadog launches Bits AI SRE to automate incident resolution
Security Information and Event Management

Datadog launches Bits AI SRE to automate incident resolution

Datadog launches Bits AI SRE, an AI-driven agent that automates incident response, cutting troubleshooting time and enhancing resolution speed for engineering teams.

By Melania Watson • 3 min read • Wed, 3rd Dec 2025
Smartsheet appoints Scott Torrey as Chief Revenue Officer to boost global growth
Customer Experience

Smartsheet appoints Scott Torrey as Chief Revenue Officer to boost global growth

Smartsheet appoints Scott Torrey as Chief Revenue Officer to drive global revenue growth and boost enterprise adoption of its work management platform.

By Melvin Hipolito • 2 min read • Tue, 2nd Dec 2025

Stories from Other Regions

Business strategy stories

From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025
UK bosses see AI reshaping work but not cutting jobs
Data Protection

UK bosses see AI reshaping work but not cutting jobs

UK bosses say AI will transform roles, boost hiring and revenue, as daily use soars but fears over security and tool sprawl persist.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
AI to redefine HR: skills, potential & performance
Storage

AI to redefine HR: skills, potential & performance

By 2026, AI-savvy HR teams will prize skills, learning speed and ethical guardrails over headcount, rigid CVs and archaeological reviews.

By Niki Armstrong • 4 min read • Thu, 11th Dec 2025
Canadian firms embrace AI & efficiency to counter tariff pressures
Data Analytics

Canadian firms embrace AI & efficiency to counter tariff pressures

Canadian firms are embracing AI and operational efficiency to offset tariff pressures, boosting optimism for growth and hiring in 2026 despite economic uncertainty.

By Melvin Hipolito • 4 min read • Fri, 5th Dec 2025
Optima secures fresh investment from GCP to boost UK & EU AI growth
Data Analytics

Optima secures fresh investment from GCP to boost UK & EU AI growth

Edinburgh-based AI consultancy Optima Partners has secured fresh investment from Growth Capital Partners to expand its UK and European operations.

By Kaleah Salmon • 4 min read • Thu, 4th Dec 2025
Atturra partners with TCG Process to boost AI-driven automation
Document Management

Atturra partners with TCG Process to boost AI-driven automation

Atturra partners with TCG Process to offer AI-driven automation tools for Australian local governments, education and utilities sectors to boost efficiency.

By Sean Mitchell • 4 min read • Mon, 1st Dec 2025
The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025
The evolving role of the Chief People Officer (CPO): Redefining HR leadership
Digital Transformation

The evolving role of the Chief People Officer (CPO): Redefining HR leadership

The Chief People Officer role is evolving from HR lead to strategic partner, blending people, technology, and business to drive growth and innovation.

By Victoria Marshall-Rice • 3 min read • Thu, 27th Nov 2025