Business Transformation Stories

Global Stories

Business Transformation stories

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • 2 days ago

Software-as-a-Service

Businesses shift from AI pilots to trust & results

Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.

By Joseph Gabriel Lagonsin • 7 min read • 3 days ago

Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago

Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • 4 days ago

Software-as-a-Service

Newgen names Tarun Nandwani chief executive officer

The software group is sharpening its global growth push as Tarun Nandwani takes the top job and Pramod Kumar gets a new role.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago

Digital Transformation

Insight launches Microsoft 365 E7 rollout across workforce

The rollout gives Insight a test case for selling Microsoft's newest AI tools after a survey found most Australian firms are still only experimenting.

By Sean Mitchell • 4 min read • Last week

Customer Relationship Management

3Point launches 3AIgent to speed enterprise AI use

Businesses struggling to move AI pilots into daily use may find 3AIgent useful, as it links trusted data, governance and operational control.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Quorum Cyber appoints Kevin Hanes as Chief Executive Officer

The Edinburgh cyber security firm is betting on Hanes to speed international growth as demand rises for help managing AI-driven threats.

By Sofiah Nichole Salivio • 3 min read • Last week

Hybrid Cloud

Westcon-Comstor names Olya Scekaturova to lead UKI sales

The distributor has unified its UK and Ireland sales teams as it seeks a single route to market for partners and vendors across Europe.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

SBM Marketing Communications details Lumitas rebrand

Clients will get a broader one-stop service as the 50-year-old business folds creative, PR and AI tools into its new Lumitas identity.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Business Transformation stories

Digital Transformation

KPMG sees AI surge as firms struggle to prove value

Nearly half of businesses have paused or scaled back AI projects as weak cost tracking leaves returns unproven and security gaps widen.

By Sean Mitchell • 6 min read • 2 days ago

Digital Transformation

Irish firms spend €667,000 on zombie projects yearly

A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Digital Transformation

How channel partners can turn migration into a growth engine

As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.

By Will Morey • 4 min read • 3 days ago

Digital Transformation

Productivity tops CEOs' concerns in Australia & NZ

Rising pressure to lift output without burning out staff has overtaken economic uncertainty as the chief concern for executives in Australia and New Zealand.

By Sofiah Nichole Salivio • 3 min read • 4 days ago