Case management Stories

Global Stories

Case management stories

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • Yesterday

Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

Navex launches Nira AI agent for compliance analytics

Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.

By Mark Tarre • 4 min read • 2 days ago

Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Data Protection

Copious launches Litigated.com AI for legal workflows

Law firms could cut hours from disclosure reviews and evidence handling as the platform is already in commercial use in the sector.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Security Information and Event Management

Dropzone AI signs QBS for exclusive EMEA channel deal

MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • Last week

Risk & Compliance

Trading Technologies adds market replay surveillance

Exchanges and regulators get a 90-day playback of order books, as Trading Technologies expands its surveillance tools across asset classes.

By Karen Joy Bacudo • 3 min read • Last week

Digital Transformation

UiPath assisting One NZ on journey to become AI leaders

Strict controls are now central to One NZ's AI push as it guards customer data and avoids costly errors in billing and finance.

By David Shilovsky • 6 min read • Last month

Stories from Other Regions

Case management stories

Security Information and Event Management

CybaVerse expands CybaOps with SIEM & case management

Managed service providers can now offer broader cyber security services without building their own security operations from scratch.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Data Protection

UK retailers get 297,433 alerts on repeat offenders

Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Clue appoints Mark Watson as Chief Operating Officer

Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Hybrid Cloud

SNP & Palantir launch AI tools for SAP transformations

Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Data Protection

Howie AI launches recovery platform for rehab leavers

Rehab leavers may soon get round-the-clock AI support, as a new app aims to cut relapse and help providers track risk.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Software-as-a-Service

Subiaco completes major digital overhaul with TechnologyOne

Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.

By Mark Tarre • 3 min read • 2 days ago

Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago