Case management stories - Page 3

Smartphones now underpin criminal investigations worldwide, with 97% of cases drawing on mobile data as agencies race to keep pace.

ThetaRay launches Ray AI suite to automate AML investigations, promising audit-ready case files and up to 70% less manual work.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Kay Firth-Butterfield's new book urges senior leaders to treat AI governance and accountability as core duties, not afterthoughts.

Persistent lifts quarterly revenue 17.3% year-on-year to USD $422.5 million as accelerating AI and cloud deals drive larger client wins.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

eflow posts 23% client growth and 56 new deployments in 2025 as demand for AI-driven, explainable trade surveillance tools accelerates.

SEON posts over 80% ARR growth, boosts API usage 250% and secures USD $80 million Series C to scale AI-powered fraud and AML platform.

Team Cymru and Filigran link Pure Signal and Scout with OpenCTI to enrich threat investigations, automate hunts and deepen global context.

Contrast plugs its ADR into Datadog Cloud SIEM, streaming verified runtime attack data to slash alert noise and speed SecOps response.

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

New Zealand Police has cut case processing times from two weeks to under four hours using Appian's automation platform, enhancing efficiency and service.

A report reveals 87% of senior lawyers see AI-driven case strategy software as essential, reshaping litigation by improving outcomes and competitiveness.

NZTA and Verra Mobility launched a cloud-based system to enhance road safety camera incident processing, improving enforcement and supporting safer roads in New Zealand.

CrowdStrike upgrades its Falcon platform with FalconID, offering passwordless MFA and enhanced tools to secure human, AI, and non-human identities in hybrid IT.

FICO has been named a category leader by Chartis Research for the fifth consecutive time in enterprise, payment fraud solutions and fraud platforms in 2025.

SAS has been named Market Leader in AI-driven fraud and AML case management, praised for its stable platform and advanced cloud-native AI features.

Hyland will open source its AI-ready, cloud-native Content Repository, enhancing enterprise scalability, flexibility, and integration with modern AI workloads.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Report It Now and Accord Analytics have launched an AI-driven fraud detection and whistleblower system across Australasia to tackle rising fraud.