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Technology news for New Zealand's largest enterprises

CCaaS news stories

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Digital Transformation
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
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Contact Centre
GoTo launches a customer communications solution for SMBs
GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product. 
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CCaaS
Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant
Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.
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Contact Centre
Gartner names NICE as leader in CCaaS for 7th consecutive year
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. 
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Contact Centre
Gartner names NICE inContact a cloud contact centre Leader
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
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Contact Centre
Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
The company is experiencing a surge in Genesys Cloud platform adoption from businesses across the world.
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Unified Communications
NEC enters comms-aaS market with new partnership
In partnership with Intermedia, NEC is set to launch new UCaaS and contact-centre-aaS solutions globally.
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Contact Centre
Bye bye bankruptcy: Avaya acquires contact centre as a service provider
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
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Contact Centre
8x8 introduces its premium feature rich CCaaS product to AU and NZ
8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.