Cloud telephony stories

Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.

AudioCodes expands its Webex Calling-certified range with new 400HD desk phones and MediaPack gateways to ease cloud and analogue migration.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

IT leaders overhaul RFPs for global cloud voice, prioritizing outcomes, reach, expertise and control in a Microsoft Teams-first world.

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

Alcatel-Lucent unveils Rainbow Hub, an integration-led cloud platform linking UCC with workflows, IoT and vertical services for partners.

Gamma has launched GammaUCX, a single voice layer to unify mixed cloud and legacy telephony estates across more than 20 countries.

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.

The telecoms industry is undergoing a seismic shift towards unified communications, driven by the demand for seamless, cloud-based telephony solutions.

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.

The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.

Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.

Callroute has partnered with Coolwave Communications to automate the provisioning of cloud telephony services across UCaaS and CCaaS platforms.

Zoom has announced several new updates to Zoom Meetings, Chat and Phone, to create focused and customisable meeting experiences.

Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.