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Conversational AI stories

NiCE launches next-generation Cognigy for AI agents
Large Language Models

NiCE launches next-generation Cognigy for AI agents

Businesses can now manage AI agents across customer journeys with greater oversight, as the upgraded platform adds tracing, governance and reusable skills.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Honeywell Technologies adds AI tools for building operations & safety
Artificial Intelligence

Honeywell Technologies adds AI tools for building operations & safety

Building operators could gain conversational AI tools and alarm support as Honeywell expands software across fire, security and energy systems.

By Sean Mitchell • 4 min read • 3 days ago
Bloomberg widens ASKB access with chat & file links
Fintech

Bloomberg widens ASKB access with chat & file links

Terminal users can now search their own chats, files and watchlists in ASKB, with cited answers drawn from Bloomberg and client material.

By Sean Mitchell • 4 min read • Last month
Oracle launches NetSuite Next AI rollout in the UK
Enterprise Resource Planning

Oracle launches NetSuite Next AI rollout in the UK

UK NetSuite users will get conversational AI inside existing accounts first, with wider workflow changes due as Oracle deepens automation across ERP.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Twilio evolves from APIs to conversational trust
Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • Last month
Dayforce to buy Ribbon AI for recruiting technology
Human Capital Management

Dayforce to buy Ribbon AI for recruiting technology

The deal expands Dayforce's hiring software as employers seek faster screening tools to manage large applicant volumes without adding headcount.

By Mara Sugue • 4 min read • Last month
8x8 names Boris Grinshpun as company's Product Chief
Unified Communications

8x8 names Boris Grinshpun as company's Product Chief

The move comes as 8x8 pushes harder into AI-powered customer experience tools across its communications software portfolio.

By Sofiah Nichole Salivio • 3 min read • Last month
Jabra study finds AI adds work & boosts collaboration
Artificial Intelligence

Jabra study finds AI adds work & boosts collaboration

AI is adding tasks for most knowledge workers, while frequent users say it is also lifting collaboration and team connection.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
RiskProfiler launches MCP connector for AI threat hunts
Security Operations Centres

RiskProfiler launches MCP connector for AI threat hunts

Security teams could speed up external threat investigations as RiskProfiler's new connector lets authorised users query its platform through AI assistants.

By Joseph Gabriel Lagonsin • 3 min read • Last month
SailPoint adds cloud identity tools & IdentityIQ 9.0
Hybrid Cloud

SailPoint adds cloud identity tools & IdentityIQ 9.0

Large enterprises could get faster access reviews and tighter compliance checks as SailPoint updates its cloud platform and IdentityIQ 9.0.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

City of Canada Bay adopts TechnologyOne Plus platform
Digital Transformation

City of Canada Bay adopts TechnologyOne Plus platform

The deal will help staff find information faster and streamline routine work as councils race to use artificial intelligence in administration.

By Sean Mitchell • 3 min read • Last week
Bloomberg adds AI coding assistant to BQuant platform
Fintech

Bloomberg adds AI coding assistant to BQuant platform

The tool could save analysts time by turning natural-language prompts into Python code and Bloomberg Query Language queries inside BQuant.

By Karen Joy Bacudo • 4 min read • Last month
TechnologyOne rethinks AI-enabled student services
Digital Transformation

TechnologyOne rethinks AI-enabled student services

Students could soon avoid hunting through university portals, as TechnologyOne's new AI agent handles enrolment, deferrals and course changes in one chat.

By David Shilovsky • 5 min read • Last month
Integral Ad Science brings brand safety to ChatGPT Ads
Generative AI

Integral Ad Science brings brand safety to ChatGPT Ads

Advertisers in a US-only pilot will get independent checks on whether ChatGPT ads meet brand safety standards as AI placements expand.

By Mara Sugue • 3 min read • Last month
Young accountants expect AI to speed career progression
Financial Systems

Young accountants expect AI to speed career progression

Most young UK accountancy trainees expect AI to accelerate promotion, while 93% worry about data security and 77% fear over-reliance.

By Sofiah Nichole Salivio • 5 min read • Last month
PolyAI appoints Sunil Shah as Chief Financial Officer
Data Analytics

PolyAI appoints Sunil Shah as Chief Financial Officer

The hire comes as the AI software group expands its platform and looks to boost investment in customer-facing tools.

By Sofiah Nichole Salivio • 3 min read • Last month
Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • Last month