customer centricity news stories
customer centricity
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Reaching new levels of customer-centricity is only possible through becoming increasingly data-driven.
Artificial Intelligence
Could personalised AI assistants streamline your business?
Oracle announced the availability of Oracle Digital Assistant, enabling companies to build personalised digital assistants to help employees work smarter and more productively.
Customer experience
Promapp teams up with Kiwi agriculture & farming company
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
CRM
Innovation & AI - top priorities for Asian companies - so what's the hold up?
"The 4th Industrial Revolution is upon us, and companies that harness the predictive prowess of A.I. are well-placed to address challenges."
Cloud
Qualtrics launches new tools to help companies create quality CX programs
"True customer centricity is not a project - it's a culture and a way of doing business."