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Customer engagement stories

Cowbell launches OMNI AI system for specialty insurance
Software-as-a-Service

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes for small firms can now be issued in minutes, as the insurer says AI is helping speed underwriting and product rollouts.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Avery Dennison & Eventshop launch digital fan experiences
Marketing Technologies

Avery Dennison & Eventshop launch digital fan experiences

Fans will be able to unlock content and offers from jerseys, trainers and workwear by tapping NFC labels or scanning QR codes.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • 3 days ago
Netcore.ai rebrand puts AI agents at marketing core
Software-as-a-Service

Netcore.ai rebrand puts AI agents at marketing core

Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.

By Sean Mitchell • 3 min read • 3 days ago
Fintech leaders urge unified payments push as AI grows
Data Analytics

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • 3 days ago
MYOB wins Brand of the Year at 2026 Mumbrella Awards
Software-as-a-Service

MYOB wins Brand of the Year at 2026 Mumbrella Awards

Brand overhaul efforts helped MYOB beat a crowded field as Solo by MYOB lifted subscriptions 33% above target and widened reach.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Salt Edge invests in Sientia for loyalty data push
Data Protection

Salt Edge invests in Sientia for loyalty data push

The tie-up could help brands target shoppers using consented banking data as open banking moves further into loyalty and advertising.

By Karen Joy Bacudo • 4 min read • 4 days ago
Qualys appoints Ben Brown to lead ANZ channel push
Software-as-a-Service

Qualys appoints Ben Brown to lead ANZ channel push

Expansion in Australia and New Zealand is expected to deepen Qualys' managed risk services push as it adds four local hires.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago

Stories from Other Regions

Customer engagement stories

Alkami expands Plaid tie-up for linked banking data
Digital Transformation

Alkami expands Plaid tie-up for linked banking data

Banks and credit unions using Alkami will get built-in Plaid connectivity, cutting implementation work and helping reduce fraud risk.

By Karen Joy Bacudo • 3 min read • Today
Fintech's biggest KPI should no longer be transactions: It should be financial confidence
Fintech

Fintech's biggest KPI should no longer be transactions: It should be financial confidence

India's fintech sector may need new benchmarks as simple transaction counts fail to show whether users really understand and trust digital finance.

By Shams Tabrej • 5 min read • Today
Topps Tiles launches trade app for UK professionals
Digital Transformation

Topps Tiles launches trade app for UK professionals

Trade professionals across the UK can now check stock, track orders and manage purchases on mobile as Topps Tiles expands digital services.

By Sofiah Nichole Salivio • 4 min read • Today
TBC Uzbekistan launches digital car loans in pilot mode
Digital Transformation

TBC Uzbekistan launches digital car loans in pilot mode

Selected customers can now secure vehicle finance in the app, with approval in a minute and delivery within 24 hours.

By Karen Joy Bacudo • 4 min read • Yesterday
Swaystack partners InstaSwitch to boost business banking
Fintech

Swaystack partners InstaSwitch to boost business banking

The tie-up could help banks and credit unions turn new business accounts into primary relationships by moving payroll, deposits and spending faster.

By Karen Joy Bacudo • 4 min read • Yesterday
THG Ingenuity puts AI Stylist on Google Cloud Marketplace
Software-as-a-Service

THG Ingenuity puts AI Stylist on Google Cloud Marketplace

Virtual try-on could help fashion retailers lift conversions and cut returns, after Myprotein users were nearly six times more likely to buy.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
RewardinMe launches AI agent for gamified marketing
Software-as-a-Service

RewardinMe launches AI agent for gamified marketing

Marketers across Southeast Asia can now use one tool to plan, create and optimise campaigns as RewardinMe folds AI into its gamified platform.

By Sean Mitchell • 3 min read • 3 days ago
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • 4 days ago
Australians still trust physical mail over digital
Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
InvoiceCloud & BlitzenX team up on insurer payments
Software-as-a-Service

InvoiceCloud & BlitzenX team up on insurer payments

Carriers can speed claims payouts and reduce manual billing work as the new tie-up links payment tools with core insurance systems.

By Karen Joy Bacudo • 3 min read • 5 days ago