IT Brief New Zealand - Technology news for CIOs & IT decision-makers

Customer engagement stories - Page 1

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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Yesterday
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martech
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mobility
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ai
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
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Adobe enhances Experience Cloud for optimised customer engagement
2 days ago
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ai
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customer engagement
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adobe experience cloud
Adobe boosts its Experience Cloud line with enhanced functionalities, empowering brands to optimise customer engagement through data-unified, personalised cross-channel journeys.
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Volvo Cars partners with TDCX to bolster digital customer experience
3 days ago
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ai
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customer satisfaction
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customer engagement
Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.
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Austin Group bolsters partnership with SAP Emarsys
4 days ago
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ai
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customer engagement
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emarsys
The Austin Group amplifies commitment to improved customer experience via an extended partnership with SAP Emarsys, yielding significant growth in Gazman's email revenue.
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Infosys & PIL form strategic tech partnership for digital transformation
4 days ago
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digital transformation
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ai
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customer engagement
Global digital services leader, Infosys, joins forces with shipping titan Pacific International Lines to accelerate digitalisation, modernise customer portal and enact transformative changes across the logistics sphere.
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Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Last week
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crm
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cx
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nexus
Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.
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Monday.com expands APJ team with key appointments
This month
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nz
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productivity
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collaboration
Work operating system monday.com boosts APJ team with key appointments, inducting Diana Terry as Head of Solution Engineering APJ and Elian Priel as Customer Success Lead APJ.
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Oracle shows new generative AI for Fusion Cloud Applications Suite
This month
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cx
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seo
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sales
Oracle debuts generative AI features designed to enhance decision-making and user experiences across its Fusion Cloud Applications Suite, showcased at Oracle CloudWorld London.
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SAP Emarsys 2024 update boosts AI-driven, omnichannel campaigns
This month
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omnichannel
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ai
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linkedin
SAP Emarsys reveals upgrades to boost personalised customer engagement, testing LinkedIn integration and enhancing AI capabilities while focusing on Omnichannel Excellence, Marketer Intelligence, and a Composable, Extensible Platform.
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IWD 2024: Who defines you as a woman
This month
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voice
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sales
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support
On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.
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SAS named leader in Forrester Wave for real-time interaction management
This month
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cx
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customer engagement
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insurance
SAS Customer Intelligence 360 achieves top status in The Forrester Wave: Real-Time Interaction Management, Q1 2024, reinforcing its crucial role in delivering hyper-personalised customer experiences.
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Shira Bar Yosef on gender disparity in cybersecurity
This month
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cybersecurity
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customer engagement
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iwd
Ahead of International Women's Day, Claroty CCO, Shira Bar Yosef highlights the gender disparity in cybersecurity and technology.
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The strategic imperative of integrating offline and online channels
Last month
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martech
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cx
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omnichannel
Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.
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Australia Post signs digital transformation deal with Salesforce
Last month
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crm
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digital transformation
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cx
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
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Four enterprise mobility trends shaping 2024
Last month
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byod
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cloud services
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saas
Enterprise mobility in 2024 will be driven by the integration of IoT, enhanced mobile security measures, the rise of edge computing, and the use of augmented reality in operations.
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AI ethics take centre stage at World Economic Forum
Last month
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cx
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cloud services
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martech
AI regulation will likely vary - with some aspects being vital and others possibly being more adaptable to enable AI's massive potential fully.
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Vonage to boost Southern Cross Credit Union's customer support
Last month
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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Looking ahead: The great marketing technology transition
Last month
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cx
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martech
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digital transformation
Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.
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INTIX pioneers real-time marketing in event ticketing technology
Last month
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cx
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martech
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social media
Event ticketing tech firm, INTIX, pioneers the use of real-time marketing to engage customers, promote additional offerings, and enhance event revenues during an event.
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Loyalty programs and innovation, experts reveal all
Wed, 31st Jan 2024
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cx
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martech
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commerce systems
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
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SevenRooms acquires AI SMS marketer HeyPluto to boost offerings
Wed, 31st Jan 2024
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cx
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martech
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acquire
Hospitality software provider, SevenRooms, acquires AI SMS marketing firm, HeyPluto, to enhance client engagement, drive profits and innovate personalised marketing solutions in Australia's hospitality industry.
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Woolworths & Last Yard expand digital shelf strategy partnership
Tue, 30th Jan 2024
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digital transformation
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cx
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martech
Woolworths Group expands partnership with Last Yard to digitise the in-store customer experience, transitioning from paper to electronic shelf labels, as announced at the NRF24 conference.
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Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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big data
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bi
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cx
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
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Loyalty, technology and personalisation - what’s new?
Thu, 25th Jan 2024
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bi
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big data
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ml
The dynamic world of loyalty is rapidly evolving, reshaped by technology, consumer behaviour, and a quest for authenticity. Australian Loyalty Association experts offer firsthand insights into this transformation.