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Customer Expectations Stories

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Customer Expectations stories

Qualtrics completes USD $6.75 billion Press Ganey deal
Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Last week
8x8 promotes Chris Angus to Vice President Sales EMEA
Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • This month
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • This month
Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Fewer than one in six retail executives are chasing strong growth as inflation, trade disruption and geopolitical instability squeeze margins.

By Sofiah Nichole Salivio • 4 min read • Last month
Thryv launches AI lead tool for ANZ small businesses
Customer Relationship Management

Thryv launches AI lead tool for ANZ small businesses

Many small firms are missing sales because slow follow-up lets prospects cool before they can be converted, Thryv says.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Customer Expectations stories

Osprey London boosts checkout with Ingrid delivery platform
Customer Relationship Management

Osprey London boosts checkout with Ingrid delivery platform

The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
FVSBank partners with MANTL to speed account opening
Digital Transformation

FVSBank partners with MANTL to speed account opening

Customers at FVSBank will be able to open more deposit accounts online in minutes, as the bank unifies branch and digital onboarding.

By Karen Joy Bacudo • 4 min read • Last week
UK shoppers wary of AI product images, survey finds
Digital Transformation

UK shoppers wary of AI product images, survey finds

Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.

By Sofiah Nichole Salivio • 4 min read • This month
Sparq appoints Barry Newton as Chief Sales Officer
Digital Transformation

Sparq appoints Barry Newton as Chief Sales Officer

The appointment underscores rising demand for AI sales leaders who can turn pilots into measurable enterprise gains as Sparq scales its executive team.

By Joseph Gabriel Lagonsin • 4 min read • This month
Cezanne appoints Julie Lally as Chief Product Officer
Digital Transformation

Cezanne appoints Julie Lally as Chief Product Officer

The hire is aimed at sharpening product strategy as Cezanne tries to link HR and payroll more closely for customers.

By Sofiah Nichole Salivio • 4 min read • This month
Radaro names Gabriele Famous as Chief Strategy Officer
Data Analytics

Radaro names Gabriele Famous as Chief Strategy Officer

The move signals Radaro’s push to win more enterprise logistics clients as demand grows for faster, more visible last mile delivery.

By Mark Tarre • 3 min read • This month
Shoppers want AI to tailor delivery fees at checkout
Digital Transformation

Shoppers want AI to tailor delivery fees at checkout

Retailers may need to rethink checkout pricing, after 75% of shoppers said they want AI to adjust delivery fees in real time.

By Mark Tarre • 3 min read • Last month
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
How executive profiling drives growth in B2B tech
Digital Transformation

How executive profiling drives growth in B2B tech

Structured executive visibility can reduce buying risk, build trust and sharpen market positioning for B2B tech firms across Southeast Asia.

By Patrick Keenan • 4 min read • Last month
Precision Proco installs two Canon presses to boost capacity
Clean technologies

Precision Proco installs two Canon presses to boost capacity

The investment will let the UK print provider speed up short-run work, cut waste and move more jobs into finishing lines.

By Sofiah Nichole Salivio • 4 min read • Last month
Zippd rebrand targets faster logistics network growth
Digital Transformation

Zippd rebrand targets faster logistics network growth

Rising delivery demands are pushing retailers and marketplaces to seek faster, cheaper fulfilment without the cost of owning fleets or warehouses.

By Catherine Knowles • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Talion wins SME Security Solution Award amid cyber shift
Digital Transformation

Talion wins SME Security Solution Award amid cyber shift

SMEs are demanding clearer incident response as cyber attacks rise, boosting Talion’s case for a model built around decision-making over alerts.

By Shannon Williams • 5 min read • Last month