customer journey stories

Cloud software provider NICE has released self-service platform CXone Expert, following its acquisition of MindTouch, a San Diego-based cloud knowledge management software platform.>>

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.>>

The standalone journey orchestration engine enables organisations to use insights from the Adobe Experience Platform to create and deliver personalised interactions across any channel in real-time.>>

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers. >>

Showing you’re scrupulous about how you collect, use and store customer information also has a positive impact on your customers’ experience with your brand and your bottom line.>>

“The four winners of the 2019 Boomi Blue Challenge, illustrated that a comprehensive, cloud-native integration platform is a valuable strategic asset. The winners are true digital leaders.">>

Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.>>

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.>>

Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.>>

"ANZ’s best marketers recognise that the desktop is still likely to be the final destination, even in a cohesive multi-device experience.">>