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NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Today
East West acquires Vexos in Americas, Asia expansion
DataCentre infrastructure

East West acquires Vexos in Americas, Asia expansion

Customers in medical, aerospace and AI data centre markets gain a wider production base as East West adds Vexos' sites in five countries.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • 2 days ago
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • 2 days ago
RemoFirst tops Employ Borderless's inaugural EOR awards
Hybrid & Remote Work

RemoFirst tops Employ Borderless's inaugural EOR awards

The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Logile & ReThink Productivity partner on retail ops
Software-as-a-Service

Logile & ReThink Productivity partner on retail ops

Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.

By Mark Tarre • 4 min read • 3 days ago
Sidetrade wins Hackett innovation award for AI overhaul
DevOps

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • 4 days ago
Cognizant launches Neuro AI Trust for enterprise AI
Digital Transformation

Cognizant launches Neuro AI Trust for enterprise AI

The platform aims to help large firms monitor and control autonomous AI as regulation tightens and deployments move into production.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • Last week
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last week
3Point launches 3AIgent to speed enterprise AI use
Customer Relationship Management

3Point launches 3AIgent to speed enterprise AI use

Businesses struggling to move AI pilots into daily use may find 3AIgent useful, as it links trusted data, governance and operational control.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Customer service stories

UK shoppers back security checks but quit slow checkouts
Fintech

UK shoppers back security checks but quit slow checkouts

Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Envisage names Steve Boyes Managing Director for Ireland
Software-as-a-Service

Envisage names Steve Boyes Managing Director for Ireland

Expansion across Ireland is being targeted as Steve Boyes takes charge of Envisage's leadership, sales growth and customer service.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
The Hidden Cost of Bad Contact Data for Australian Finance Teams
Customer Relationship Management

The Hidden Cost of Bad Contact Data for Australian Finance Teams

Bad contact data is costing large Australian organisations hundreds of thousands of dollars a year through delayed payments, fraud risk and wasted spend.

By Edmund Ng • 5 min read • 4 days ago
Kinetic IT warns AI access is a business continuity risk
Disaster Recovery

Kinetic IT warns AI access is a business continuity risk

Temporary loss of access to a frontier model could disrupt service delivery, compliance and operations as AI enters core business systems.

By Sean Mitchell • 4 min read • 4 days ago
Verizon programme helps Florida optician grow revenue
Digital Transformation

Verizon programme helps Florida optician grow revenue

The Florida optical shop lifted revenue by 16% after owner Lea Agramonte used free training to tighten budgets and adopt digital tools.

By Mark Tarre • 5 min read • Last week
Pension dashboards deadline nears as records pass 70m
Data Protection

Pension dashboards deadline nears as records pass 70m

Providers now face a test of service quality as pension dashboard use could trigger more member enquiries and expose data gaps.

By Sofiah Nichole Salivio • 4 min read • Last week