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Pattern adds ChatGPT ads to its marketing platform
Marketing Technologies

Pattern adds ChatGPT ads to its marketing platform

Brands will be able to buy placements in ChatGPT through Pattern, as shopping discovery moves from search engines towards AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Today
Oracle expands Gemini use across Fusion & NetSuite
Software-as-a-Service

Oracle expands Gemini use across Fusion & NetSuite

Businesses will gain more choice in AI tools as Gemini is woven into Oracle's core finance, HR and supply-chain software.

By Joseph Gabriel Lagonsin • 4 min read • Today
EU AI Act pushes firms towards stronger governance
Data Protection

EU AI Act pushes firms towards stronger governance

New transparency rules will force customer-facing AI tools to disclose themselves, while banks and SMBs face tougher oversight of models and data.

By Sofiah Nichole Salivio • 6 min read • Today
AI recommendations reshape UK shopping but not spending
Data Protection

AI recommendations reshape UK shopping but not spending

AI tools are increasingly steering UK shoppers to products, but most still buy through retailer sites, stores and human advice.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Google Cloud expands Gemini enterprise agent controls
Robotics

Google Cloud expands Gemini enterprise agent controls

Businesses can now run and monitor AI agents for up to seven days as Google Cloud adds tighter identity and governance controls.

By Sean Mitchell • 5 min read • Yesterday
Endava & Upstream Works launch AI contact centre platform
Private Cloud

Endava & Upstream Works launch AI contact centre platform

Enterprise contact centres could cut queue traffic as the new platform slots into existing systems without forcing costly rip-and-replace upgrades.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • 2 days ago
Algolia adds guardrails for fashion AI shopping tools
Software-as-a-Service

Algolia adds guardrails for fashion AI shopping tools

Fashion retailers can now curb costly AI shopping errors as Algolia adds guardrails tied to live stock, prices and business rules.

By Sean Mitchell • 4 min read • 2 days ago
Daon wins patent for real-time AI agent authorisation
Data Protection

Daon wins patent for real-time AI agent authorisation

Banks and insurers could soon grant AI agents narrower, time-limited access to sensitive systems under Daon's new patent.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
DXC joins ElevenLabs funding round in voice AI push
Software-as-a-Service

DXC joins ElevenLabs funding round in voice AI push

The deal gives DXC access to ElevenLabs' voice AI as enterprises race to automate customer service and internal workflows.

By Mark Tarre • 4 min read • 3 days ago
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Stories from Other Regions

Customer service stories

Backbase banking AI beats GPT-4.1 in live deployment
Fintech

Backbase banking AI beats GPT-4.1 in live deployment

In a seven-month test, the specialist model answered more banking queries than GPT-4.1 while refusing uncertain prompts less often than expected.

By Karen Joy Bacudo • 4 min read • Yesterday
Shoppers say stores lag AI-speed expectations in survey
Customer Experience

Shoppers say stores lag AI-speed expectations in survey

Younger shoppers are driving concern that physical stores cannot match the real-time service and stock management now expected online.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Servicely says AI cuts finance billing time by 92%
Software-as-a-Service

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • Yesterday
AI adoption rises in UK without widespread job losses
Digital Transformation

AI adoption rises in UK without widespread job losses

Most UK employers are retraining staff rather than cutting posts, as AI adoption rises to 35% among businesses with 10 or more employees.

By Sean Mitchell • 4 min read • 2 days ago
Adyen report finds Singapore shoppers split by age
Digital Transformation

Adyen report finds Singapore shoppers split by age

Younger Singaporeans are driving higher retail spend, while payment errors and AI adoption are reshaping how retailers compete.

By Karen Joy Bacudo • 4 min read • 2 days ago
Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • 3 days ago