Customer service Stories - Page 2 - IT Brief New Zealand

Global Stories

Vodafone & Google Cloud launch AI & security tools

Vodafone and Google Cloud widen their SMB push with new Gemini-based concierge and managed cyber defences, starting in Germany and Greece.

By Mark Tarre • 3 min read • Last month

Digital Transformation

Tata Steel expands Google Cloud AI rollout across plants

Tata Steel widens Google Cloud-driven AI deployment with 300-plus agents, cutting complaint turnaround times and automating shop-floor safety checks.

By Sean Mitchell • 5 min read • Last month

Unified Communications

Crescendo expands into UK & Europe after rapid growth

Crescendo targets Britain and Europe with AI customer service push after topping USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.

By Karen Joy Bacudo • 4 min read • Last month

Crypto

Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future

Pepperstone Crypto says digital assets are moving into the mainstream as regulation, ETFs and younger investors reshape how traders access markets.

By Donovan Jackson • 4 min read • Last month

Digital Transformation

Tredence launches agentic AI suite with Google Cloud

Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.

By Mark Tarre • 4 min read • Last month

Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Amplitude launches AI assistant for in-product support

Amplitude adds an AI assistant inside apps to guide users through tasks, cut support tickets and tie help requests to product behaviour.

By Catherine Knowles • 4 min read • Last month

Storage

Tata Steel expands Google Cloud AI across global operations

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Manhattan adds AI agents & fulfilment tools for retailers

Manhattan unveils embedded AI agents and fulfilment simulation tools to help retailers speed service, sharpen checkout and compare order strategies.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

Robotics

NAB creates first AI Science team, appoints George Mathews

NAB taps George Mathews to head its first AI Science team, as the bank builds in-house expertise to safely scale new digital tools.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Loop launches AI suite to cut retailer returns costs

Loop launches AI-powered suite for retailers to reduce returns, spot fraud and automate order edits, backed by data from 200 million shoppers.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

UK finance staff use generative AI daily, survey finds

UK finance staff embrace generative AI for daily tasks as oversight gaps in monitoring and compliance raise fresh regulatory concerns.

By Karen Joy Bacudo • 3 min read • Last week

Unified Communications

Home Depot rolls out AI voice agents across US stores

Home Depot deploys AI voice agents across US stores, saying the system spots caller needs four times faster and can help complete purchases.

By Sean Mitchell • 3 min read • Last month

DevOps

Macy's launches AI shopping assistant on website & app

Macy's rolls out Ask Macy's, a generative AI assistant that helps online shoppers find outfits, try on looks and get style guidance.

By Mark Tarre • 4 min read • Last month

Data Protection

BT launches UK's first sovereign cloud & AI portfolio

BT unveils UK sovereign cloud and AI services for public and private users, as research says digital sovereignty could add GBP £18 billion to the economy.

By Mark Tarre • 4 min read • Last month