Customer service stories - Page 5
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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printing
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edutech
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managed services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Wed, 18th Oct 2023
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partner programmes
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leadership
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customer service
Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.
Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
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big data
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bi
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martech
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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cloud services
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voip
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contact centre
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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gaming
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edutech
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technology gifts
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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contact centre
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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big data
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bi
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data analytics
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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cloud services
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bi
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big data
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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accounting systems
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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martech
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cx
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partner programmes
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
Enhancing inbuilding coverage for seamless retail transactions
Thu, 12th Oct 2023
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smartphones
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cx
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martech
Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.
Asian financial institutions embrace automation amid economic challenges
Wed, 11th Oct 2023
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testing
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it automation
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compliance
Asia's financial institutions are increasingly embracing automation to increase efficiency and navigate economic volatility.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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martech
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cx
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strategy
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Redefining finance: How AI is revolutionising banking & cybersecurity
Tue, 10th Oct 2023
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contact centre
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cloud services
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cryptocurrency
AI is transforming the finance sector, improving customer service, battling fraud, and making repayments efficient.
iDenfy partners with NomadRem for enhanced fintech security
Mon, 9th Oct 2023
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cx
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fintech
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martech
iDenfy partners with NomadRem to enhance security and compliance in the fintech sector with advanced identity verification tools.
James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ
Mon, 9th Oct 2023
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cybersecurity
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critical infrastructure
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customer service
Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.
One NZ commits to greater transparency: Real-time customer service metrics shared
Wed, 4th Oct 2023
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telco
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customer service
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trusted metrics
One New Zealand enhances transparency by sharing real-time customer service data, revealing improved support metrics.
Colby Derrimut wins Dematic's Distributor of the Year 2022 Award
Thu, 28th Sep 2023
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inventory management systems
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customer service
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warehouse
Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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cloud services
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contact centre
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cx
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
BeyondTrust achieves customer security certification
Fri, 15th Sep 2023
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iam
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customer service
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certification
BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.
Lenovo starts reduced carbon transport service for sustainability
Wed, 6th Sep 2023
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sustainable it
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cios
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lenovo
The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.
BotPenguin unveils advanced AI chatbots for better experience
Thu, 31st Aug 2023
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big data
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contact centre
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bi
BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.