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Customer Success stories

KnowBe4 names Alex Callihan Chief Technology Officer
Digital Transformation

KnowBe4 names Alex Callihan Chief Technology Officer

The promotion puts KnowBe4's product strategy under an internal engineering veteran as the company expands defences against AI-driven threats and human error.

By Mark Tarre • 3 min read • 3 days ago
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • 4 days ago
SailPoint opens platform access to technology partners
Cloud Security

SailPoint opens platform access to technology partners

Customers should see fewer bespoke integrations as SailPoint lets partners build native applications on its Atlas foundation.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Epicor names Rachel Barger as Chief Revenue Officer
Software-as-a-Service

Epicor names Rachel Barger as Chief Revenue Officer

The appointment puts sales, marketing and customer success under one executive as Epicor seeks steadier recurring revenue and wider global reach.

By Sofiah Nichole Salivio • 3 min read • Last week
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Stop confusing demos with POCs - Your pipeline depends on it
Security Operations Centres

Stop confusing demos with POCs - Your pipeline depends on it

Pipeline stalls when a feature demo is mistaken for a POC, wasting time and leaving buyers unsure what success looks like.

By Rajesh Agnihotri • 7 min read • Last week
PSD Citywide appoints Booth & Renneker to lead growth
Smart Cities

PSD Citywide appoints Booth & Renneker to lead growth

A strategic growth investment is helping the municipal software group expand across North America, where councils face pressure to manage ageing infrastructure.

By Karen Joy Bacudo • 3 min read • This month
MokN raises USD $15 million to fight credential theft
Ransomware

MokN raises USD $15 million to fight credential theft

The funding will help the London-based cybersecurity start-up expand in the UK and US as phishing-driven credential theft keeps rising.

By Joseph Gabriel Lagonsin • 4 min read • This month
Gainsight launches agentic stack for customer retention
Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • This month
Gainsight launches AI-native renewal service for clients
Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • This month
Hyland launches global partner network for AI growth
Software-as-a-Service

Hyland launches global partner network for AI growth

The overhaul is meant to give partners clearer rules, more transparency and bigger rewards as customers move from AI pilots to scaled deployments.

By Sofiah Nichole Salivio • 4 min read • Last month
Storm Technology names Conall O'Kane M365 Director
Digital Transformation

Storm Technology names Conall O'Kane M365 Director

The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.

By Sofiah Nichole Salivio • 3 min read • Last month
Gainsight launches Developer Studio & Skilljar tie-up
Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zana Stojanovski wins Dynatrace APAC special award
Software-as-a-Service

Zana Stojanovski wins Dynatrace APAC special award

The award underscores rising demand for local observability expertise as Avocado's Dynatrace business has grown more than 500% year on year.

By Mark Tarre • 4 min read • Last month
Keepit appoints James Dwyer as Chief Revenue Officer
Software-as-a-Service

Keepit appoints James Dwyer as Chief Revenue Officer

Growing SaaS and AI risks are driving demand for backup tools as Keepit expands internationally with a new revenue chief.

By Sofiah Nichole Salivio • 4 min read • Last month
Tower cuts call times with Amazon Connect AI pilot
Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Customer Success stories

Sapiens names new delivery & customer success chiefs
Software-as-a-Service

Sapiens names new delivery & customer success chiefs

The overhaul aims to give insurers clearer support as Sapiens pushes AI tools into existing systems across more than 600 clients worldwide.

By Sean Mitchell • 4 min read • 6 days ago
Kablamo appoints Troy Bebee to lead Google Cloud push
Software-as-a-Service

Kablamo appoints Troy Bebee to lead Google Cloud push

The consultancy is betting on rising demand for data and AI projects by adding senior Google Cloud leadership across Australia and Canada.

By Joseph Gabriel Lagonsin • 4 min read • This month