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Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • 2 days ago
SpeakUp launches Sienna Insights for compliance teams
Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
NiCE names five launch partners for AI specialisation
Digital Transformation

NiCE names five launch partners for AI specialisation

Enterprise buyers will get a new way to assess AI service partners after NiCE introduced a specialism based on certified staff and proven results.

By Sean Mitchell • 4 min read • Last week
NiCE launches AI partner scheme for enterprise delivery
Digital Transformation

NiCE launches AI partner scheme for enterprise delivery

Enterprise buyers could benefit as NiCE ties partner status to certified staff, live deployments and verified results in a new AI scheme.

By Sean Mitchell • 4 min read • Last week
AZK Media appoints Kathryn Goater as Senior Account Director
Software-as-a-Service

AZK Media appoints Kathryn Goater as Senior Account Director

The hire comes as demand rises for senior communications support, with AI-driven search putting fresh emphasis on earned media and executive profiles.

By Sean Mitchell • 4 min read • Last week
What companies are getting right about AI in 2026 but why there is still some way to go
Digital Transformation

What companies are getting right about AI in 2026 but why there is still some way to go

Most enterprises still struggle to turn AI pilots into profit, with just 23 per cent able to link initiatives to higher revenue or lower costs.

By Patrick Thompson • 5 min read • Last week
Deloitte launches AI agent network across Omnia audit
Data Analytics

Deloitte launches AI agent network across Omnia audit

The move aims to speed up repetitive audit tasks for nearly 85,000 professionals while keeping final judgements with human reviewers.

By Karen Joy Bacudo • 4 min read • Last month
Bitdefender launches RealCheck app to spot deepfakes
Data Protection

Bitdefender launches RealCheck app to spot deepfakes

Growing deepfake scams are pushing consumers towards paid verification tools, as Bitdefender's app checks videos for manipulation and malicious intent.

By Sean Mitchell • 4 min read • Last month
Zato hails AI agents for accountants amid staff squeeze
Digital Transformation

Zato hails AI agents for accountants amid staff squeeze

Firms facing a deepening hiring crunch may use specialist AI agents to handle routine accounting tasks as regulatory workloads rise.

By Karen Joy Bacudo • 4 min read • Last month
Travel costs fuel surge in bank-led payment disputes
Data Analytics

Travel costs fuel surge in bank-led payment disputes

Rising fares and disruption are pushing more travellers to dispute payments through banks, putting travel merchants under heavier refund pressure.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Deloitte stories

Red Hat, IBM & Deloitte launch Lightwell security pact
Application Security

Red Hat, IBM & Deloitte launch Lightwell security pact

The pact aims to help enterprises patch vulnerable open source code faster without forcing disruptive upgrades to production systems.

By Sofiah Nichole Salivio • 4 min read • Last week
Australian SMEs warned against mistaking AI use for gains
Software-as-a-Service

Australian SMEs warned against mistaking AI use for gains

Adoption alone may not lift output, with only 5% of Australian small firms fully using AI despite two-thirds already experimenting with it.

By Mark Tarre • 5 min read • Last month
Adobe signs five-year RACQ AI partnership with Deloitte
Software-as-a-Service

Adobe signs five-year RACQ AI partnership with Deloitte

RACQ's member services will be reshaped by Adobe's AI tools under a five-year deal that also gives Deloitte Digital implementation control.

By Sean Mitchell • 4 min read • Last month
Australian firms save 18 hours per AI-powered contract
Software-as-a-Service

Australian firms save 18 hours per AI-powered contract

Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

By Sean Mitchell • 5 min read • Last month
AVK named among UK's Best Managed Companies for 2026
Data centers

AVK named among UK's Best Managed Companies for 2026

Rising demand for data centre power is putting a spotlight on AVK, after Deloitte Private named it among the UK's Best Managed Companies for 2026.

By Sean Mitchell • 4 min read • Last month
Deloitte opens the London AI Studio with Google Cloud
Digital Transformation

Deloitte opens the London AI Studio with Google Cloud

UK clients could see agentic AI projects prototyped in four weeks as Deloitte expands its Google Cloud alliance and trains 1,000 staff.

By Sofiah Nichole Salivio • 4 min read • Last month
InfoTrack & Legora link AI workflows with legal data
Software-as-a-Service

InfoTrack & Legora link AI workflows with legal data

Law firms could cut friction in transactions as verified property, company and identity data feed directly into Legora's AI workflows.

By Sofiah Nichole Salivio • 3 min read • Last month