Digital Experience (DX) Stories

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Digital Experience (DX) stories

LogicMonitor launches AI-led IT model with governed action

Enterprises under pressure from alert overload may gain faster incident as the platform ties AI recommendations to strict human approvals and audit trails.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

CMOs & CIOs split over AI platform decision ownership

The survey shows many firms lack a clear owner for AI governance, leaving marketing and IT split over risk, data quality and brand oversight.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Customer Science names Johnstone Australian Chief Executive

The split leadership structure aims to keep Australian clients supported while Customer Science pushes into North America and broader overseas markets.

By Joseph Gabriel Lagonsin • 3 min read • This month

Software-as-a-Service

LocalStack acquires WonderTwin AI to boost local testing

Teams testing software integrations could soon avoid live APIs and shared sandboxes, as LocalStack adds WonderTwin AI's application emulators.

By Raphael Veloso • 4 min read • This month

Data Protection

CMOs and CIOs clash over who should own AI decisions

Governance gaps may slow AI deployment as marketing and IT disagree over who controls shared content and platform decisions.

By Mara Sugue • 4 min read • This month

DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • This month

Customer Experience

G Squared founders launch Mercantile Co. for agencies

The new parent company groups four specialist agencies under one roof, giving clients broader capabilities while keeping each brand distinct.

By Raphael Veloso • 4 min read • This month

Software-as-a-Service

OpenAI launches ChatGPT sign-in for 16 partner tools

ChatGPT Plus and Pro users can now share their subscription allowances across partner software, cutting setup steps and password clutter.

By Mara Sugue • 3 min read • This month

DevOps

Upsun launches Dispatch to govern AI software workflows

Firms using AI to code may get tighter oversight, as the platform logs approvals, prompts and spending inside shared workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

AI coding tools shift developers towards review work

Software teams are spending more on review and debugging as AI now writes at least half the code for 42% of developers, a survey found.

By Raphael Veloso • 5 min read • Last month

Software-as-a-Service

Vection Technologies posts record FY26 profit on AI growth

The shift to enterprise AI has lifted Vection to its first full-year operating cash flow and a stronger pipeline worth more than AUD $10.6 million.

By Karen Joy Bacudo • 4 min read • Last month

DevOps

Datadog launches tools to monitor & test user journeys

The new tools aim to help teams spot when customers fail to complete checkout, sign-in or onboarding, despite healthy system metrics.

By Mara Sugue • 4 min read • Last month

Virtual Private Networks

Cloudbrink launches OnGuard to unify enterprise security

Enterprises could cut security sprawl as the platform extends one policy framework to users, devices and machines before login.

By Mara Sugue • 4 min read • Last month

Data Protection

CMOs & CIOs split over AI decision-making at firms

Shared AI projects are stalling as marketers and technologists dispute control, with most CIOs claiming the final say on CMS and DXP choices.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Riverbed launches Network 360 with AI observability

Existing customers can access AI-driven troubleshooting without a higher base price, as Riverbed bundles new observability tools into Network 360.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

Google Cloud launches AI coding plugin for developers

The new bundle lets AI coding assistants handle Google Cloud setup and commands with fewer custom integrations, while adding guardrails.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Digital Experience (DX) stories

IT Automation

LogicMonitor unveils AI operating model for IT operations

Enterprises could cut alert overload and speed incident response as LogicMonitor adds governed AI investigation across its monitoring tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Atlassian launches Jira tools for agentic software teams

Paid Jira customers will get tighter controls and better measurement of AI agents as Atlassian widens software teams' access to shared project context.

By Mara Sugue • 4 min read • Last month