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Empathy Stories

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Empathy stories

Bridging the gap between business and tech: the empathy advantage in digital delivery
DevOps

Bridging the gap between business and tech: the empathy advantage in digital delivery

Empathy, not just agile tools, is emerging as the missing link between business strategy and tech delivery in digital transformation.

By Nikki Forsyth • 5 min read • Wed, 4th Mar 2026

Global Stories

Empathy stories

React launches trust framework for AI era leadership
Artificial Intelligence

React launches trust framework for AI era leadership

Businesses using AI now face tougher scrutiny over whether decisions, communications and management still feel human, fair and accountable.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Diversity is the invisible infrastructure of payments
EduTech

Diversity is the invisible infrastructure of payments

Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.

By Marie-Elise Droga • 5 min read • Fri, 6th Mar 2026
Invisible labour in a digital world
Partner Programmes

Invisible labour in a digital world

As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.

By Simran Kaur • 3 min read • Fri, 6th Mar 2026
Automate the tasks, elevate leaders: The case for human-centered AI
Unified Communications

Automate the tasks, elevate leaders: The case for human-centered AI

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

By Afshaan Jiwaji • 3 min read • Wed, 4th Mar 2026
Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026

Stories from Other Regions

Empathy stories

Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026
Zurich adds bereavement support for millions of customers
Customer Experience

Zurich adds bereavement support for millions of customers

Families using Zurich life protection policies will get free help with probate, funeral arrangements and admin as grief costs climb.

By Kaleah Salmon • 4 min read • Thu, 16th Apr 2026
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Balancing AI's gold rush with rest, humanity & pace
Hyperscale

Balancing AI's gold rush with rest, humanity & pace

As the AI gold rush accelerates, a new call urges us to balance relentless innovation with rest, empathy and the power of community.

By Jaime Miller Witherill • 5 min read • Sat, 7th Mar 2026
International Women's Day: Why security operations centres need women
Security Operations Centres

International Women's Day: Why security operations centres need women

Security operations centres urgently need more women, whose empathy, calm and insight are crucial as tech-driven threats rapidly evolve.

By Vicki Beynon • 5 min read • Fri, 6th Mar 2026
Balancing tech, humanity & leadership in insurance
Data Analytics

Balancing tech, humanity & leadership in insurance

From actuarial roots to claims leadership, one insurance executive calls for tech that serves empathy and urges women to build bold networks.

By Liz Latter • 3 min read • Fri, 6th Mar 2026
Sustainability as soft power: How women are re-engineering the future through green education
Clean technologies

Sustainability as soft power: How women are re-engineering the future through green education

Women educators are quietly wielding green education as soft power, reshaping how the next generation learns, leads and lives sustainably.

By Usha Iyer • 4 min read • Fri, 6th Mar 2026
From M&A to AI: What my career pivot taught me about leading with purpose
Digital Transformation

From M&A to AI: What my career pivot taught me about leading with purpose

A former M&A lawyer reveals how a leap into legal AI unlocked purpose, creativity and new paths for women leading change in tech.

By Josephine Kenny • 4 min read • Thu, 5th Mar 2026
When the entry-level door closes, mentorship must open the window
Digital Transformation

When the entry-level door closes, mentorship must open the window

As AI erodes entry-level tech roles, female leaders warn only intentional mentorship can keep women from being locked out of the future.

By Victoria Usher • 5 min read • Wed, 4th Mar 2026
As women, collaborative communications is essential for collective impact
Software Development

As women, collaborative communications is essential for collective impact

Amid shrinking newsrooms and polarised platforms, women are turning to collaborative communications as a survival strategy for change.

By Samantha Howard • 5 min read • Mon, 2nd Mar 2026