Employee Experience (EX) Stories

Global Stories

Employee Experience (EX) stories

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

GoTo, Nexthink launch bidirectional Rescue integration

Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Software-as-a-Service

Proofpoint names legal & people chiefs for global push

As demand for cybersecurity tools grows, the company is bolstering governance and talent leadership to support global expansion.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Whatfix appoints Vara Kumar as Chief Executive Officer

The appointment aims to steady customer relationships and reassure investors after the sudden death of co-founder Khadim Batti.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Software-as-a-Service

ADP expands AWS tie-up to boost AI in HR & payroll

The payroll group will move core systems to AWS, aiming to speed AI features and reduce manual work across HR and tax platforms.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

Software-as-a-Service

Corporate travel is built for the traveller. Finance inherits the mess

Month-end chaos and FBT risk persist when travel data is scattered across booking, card and expense systems, leaving finance to reconstruct trips.

By Phillip Vella • 6 min read • Yesterday

Data Protection

Proofpoint names Levey & Jaspal to leadership team

The cybersecurity group is shoring up governance and workforce strategy as it expands internationally and faces tighter regulation.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Digital Transformation

Appian names Asia Pacific award winners in Australia

The awards highlight how insurers, agencies and police are using process software to cut delays, clear backlogs and save staff time.

By Sean Mitchell • 4 min read • 2 days ago

Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • Last week

Software-as-a-Service

Eptura expands AI across workplace & facilities ops

The update could help organisations cut downtime and make better use of space as Eptura ties AI to workplace, asset and real estate data.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Safe Software plans 60-plus hires as AI demand grows

The Surrey software group will push past 400 staff this year as it adds customer-facing roles to meet surging demand for AI-ready data.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last week