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Employee Experience (EX) stories

Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Today
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Today
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • 2 days ago
Com-X retains Citrix Preferred Services Partner status
Digital Transformation

Com-X retains Citrix Preferred Services Partner status

Australian organisations under pressure to secure hybrid work systems have lifted demand for specialist Citrix deployment support.

By Sean Mitchell • 4 min read • 3 days ago
TeamViewer launches AI scripting tool for IT teams
Software-as-a-Service

TeamViewer launches AI scripting tool for IT teams

IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
employees value autonomy over workplace technology
Digital Transformation

employees value autonomy over workplace technology

Employees are prioritising control and flexibility, suggesting heavy investment in digital tools may not improve workplace experience on its own.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Logile & ReThink Productivity partner on retail ops
Software-as-a-Service

Logile & ReThink Productivity partner on retail ops

Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.

By Mark Tarre • 4 min read • 3 days ago
Workday appoints John Lombard as Asia Pacific president
Software-as-a-Service

Workday appoints John Lombard as Asia Pacific president

Asia-Pacific customers may see sharper sales focus as Workday steps up regional growth efforts under a new president with deep local experience.

By Mark Tarre • 3 min read • 3 days ago
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last week
Cisco outlines people-first AI strategy for workforce shift
Digital Transformation

Cisco outlines people-first AI strategy for workforce shift

Cisco says AI adoption needs cultural change, skills investment and human oversight as companies reshape work, learning and internal tools.

By Mark Tarre • 7 min read • Last week
Why internal mobility is APAC'S broken growth engine
Productivity

Why internal mobility is APAC'S broken growth engine

Employees across APJ are missing clear career pathways, fuelling attrition, slower hiring and weaker leadership pipelines as internal mobility stalls.

By Brenton Smith • 5 min read • Last week
Logistics firms lag on AI despite delivery ambitions
Digital Transformation

Logistics firms lag on AI despite delivery ambitions

More than half of logistics leaders say delivery operations still need major improvement, underscoring a gulf between AI plans and frontline reality.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Employee Experience (EX) stories

HiBob makes Ragan HR technology list for workforce tools
Software-as-a-Service

HiBob makes Ragan HR technology list for workforce tools

The honour highlights growing demand for HR systems that unite people, payroll and planning data as employers navigate AI-led change.

By Sean Mitchell • 3 min read • 2 days ago
Humanforce launches AI tools for frontline HR teams
Software-as-a-Service

Humanforce launches AI tools for frontline HR teams

Frontline employers could cut compliance gaps and manual training admin as Humanforce links AI reporting with automated learning assignments.

By Sean Mitchell • 4 min read • 2 days ago
Australia launches gender equity benchmark for tech
Higher education

Australia launches gender equity benchmark for tech

Retention, pay transparency and flexible roles are now the key tests as employers try to keep women in technical jobs and close a widening gap.

By Joseph Gabriel Lagonsin • 4 min read • Last week
JLL delivers Agoda's Bangkok office campus at One Bangkok
Supply Chain

JLL delivers Agoda's Bangkok office campus at One Bangkok

The seven-floor fit-out signals growing demand for hybrid-ready offices in Bangkok, with amenities aimed at attracting and retaining staff.

By Mark Tarre • 4 min read • Last week
UK manufacturers slow hiring as AI use rises to 76%
Software-as-a-Service

UK manufacturers slow hiring as AI use rises to 76%

Rising cost pressures are forcing factories to curb recruitment, even as most turn to AI to streamline operations and protect output.

By Sofiah Nichole Salivio • 3 min read • Last week
HiBob wins HR Pacesetter award for AI transformation
Software-as-a-Service

HiBob wins HR Pacesetter award for AI transformation

Roughly 95% of employees now use AI weekly at the London-based HR software group, as its internal rollout wins industry recognition.

By Sean Mitchell • 4 min read • Last week