Freshworks stories

Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.>>

The survey shows 78% will continue to spend money they normally wouldn't to support workers and struggling businesses, and 97% of those that shifted to shopping locally will continue to do so.>>

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.>>

77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.>>

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.>>

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. >>

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.>>

Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.>>

“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities.">>

The new data center brings added security for APAC customers.>>

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.>>

​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.>>

Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.>>