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Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.More

77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.More

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.More

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. More

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.More

Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.More

“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."More

The new data center brings added security for APAC customers.More

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.More

​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.More

Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.More