Freshworks news stories

"The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps."

Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.

"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."

Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.

"Our partner program attracts technology companies, resellers, system integrators and MSP that recognise the market need for native cloud solutions."

Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.

The survey shows 78% will continue to spend money they normally wouldn't to support workers and struggling businesses, and 97% of those that shifted to shopping locally will continue to do so.

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.

Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.

“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."

The new data center brings added security for APAC customers.

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.

Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.