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Freshworks
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16 Jun
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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14 Oct
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
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03 Jul
Freshworks expands local product hosting on Sydney data centre
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
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29 Apr
Freshworks enhances its AI-powered Omnibot
“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."
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23 Jan
Freshworks launches first APAC data center in Sydney
The new data center brings added security for APAC customers.
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25 Sep
Freshworks launch messaging product for customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
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18 Aug
Freshworks makes new position to bring in ex Akamai managing director
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
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24 Jul
Freshworks acquires startup's chatbot-building platform
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.
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